Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Document Jam

The document was not inserted

See Document jams on page 108 or Using

 

 

or fed properly, or the document

the automatic document feeder (ADF)

 

 

scanned from the ADF was too

on page 26.

 

 

long.

 

 

 

 

 

 

Drum Error

The corona wire on the drum

Clean the corona wire on the drum unit. (See

 

 

unit needs to be cleaned.

Cleaning the corona wires on page 74.)

 

 

 

 

 

Drum Stop

It is time to replace the drum

Replace the drum unit. (See Replacing the

 

 

unit.

drum unit on page 80.)

 

 

 

 

 

Duplex Disabled

The back of the machine is not

Close the back cover of the machine.

 

Close the Back

closed completely.

 

 

 

 

 

Cover of the

 

 

 

machine.

 

 

 

 

 

 

 

Duplex Disabled

Although the size of paper in the

Make sure the paper tray contains only the

 

Reload paper,

paper tray matches the paper

size of paper you select in either the control

 

size that was selected from the

panel or printer driver, then press Black Start

 

then press Start.

 

 

control panel or printer driver,

or Color Start.

 

 

the machine has stopped

 

 

 

printing when it encountered an

 

 

 

additional, different size of

 

 

 

paper in the tray.

 

 

 

 

 

 

 

The paper tray was pulled out

Re-install the paper tray and press

 

 

before the machine completed

Black Start or Color Start.

 

 

printing on both sides of the

 

 

 

paper.

 

 

 

 

 

 

Fuser Error

The temperature of the fuser

Turn the power switch off, wait a few seconds,

 

 

unit does not rise to a specified

and then turn it on again. Leave the machine

 

 

temperature within the specified

for 15 minutes with the power on.

 

 

time.

 

 

 

 

 

 

 

The fuser unit is too hot.

 

 

 

 

 

 

Jam Duplex

The paper is jammed

(See Paper is jammed underneath paper tray

 

 

underneath Paper Tray 1 or in

1 on page 118.)

 

 

the fuser unit.

 

 

 

 

 

 

Jam Inside

The paper is jammed inside the

(See Paper is jammed inside the machine

 

 

machine.

on page 114.)

B

 

 

 

Jam MP

The paper is jammed in the MP

(See Paper is jammed in the MP tray

 

tray of the machine.

on page 110.)

 

 

 

 

 

Jam Rear

The paper is jammed in the back

(See Paper is jammed at the back of the

 

 

of the machine.

machine on page 112.)

 

 

 

 

 

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