Brother MFC-9970CDW Paper is jammed underneath paper tray

Paper is jammed underneath paper tray 1

If the LCD shows Jam Duplex, follow these steps:

a Leave the machine turned on for 10 minutes to cool down.

b Pull the paper tray completely out of the machine.

WARNING

DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and can pinch or entrap your hand.

c If paper is not caught inside the machine, turn the paper tray over and check underneath the paper tray.

Note

DO NOT put the paper tray back in at this point.

118