Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Replace Parts

It is time to replace the paper

Call Brother Customer Service or a Brother

 

PF Kit 1

feeding kit.

Authorized Service Center to replace the

 

 

PF Kit.

 

 

 

 

PF Kit 2

 

To replace PF Kit call Brother Customer

 

 

 

 

PF Kit MP

 

Service at:

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

1-877-BROTHER (in Canada)

 

 

 

or to locate a Brother Authorized Service

 

 

 

Center, visit us at:

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

Replace Parts

The waste toner box is near the

Buy a new waste toner box before you get a

 

WT Box End Soon

end of its life.

Replace WT Box message.

 

 

 

 

 

Replace Toner X

The toner cartridge is at the end

Replace the toner cartridge for the color

 

 

of its life.

indicated on the LCD. (See Replacing a

 

 

 

Toner cartridge on page 68.)

 

 

 

 

 

Replace WT Box

It is time to replace the waste

Replace the waste toner box. (See Replacing

 

 

toner box.

the waste toner box on page 92.)

 

 

 

 

 

Scan Unable XX

The machine has a mechanical

Turn off the power switch and then turn it

 

 

problem.

on again. (See Transferring your faxes or

 

 

 

Fax Journal report on page 107.)

 

 

 

If the problem continues, call Brother

 

 

 

Customer Service.

 

 

 

 

 

 

Document is too long for duplex

Press Stop/Exit. Use the suitable size of

 

 

scanning.

paper for duplex scanning. (See Document

 

 

 

Size on page 179.)

 

 

 

 

 

Short paper

The length of the paper in the

Open the back cover (face-upoutput tray) to

 

 

tray is too short for the machine

let the printed paper out on the face up output

 

 

to deliver it to the Face down

tray. Remove the printed pages and then

 

 

output tray.

press Black Start or Color Start.

 

 

 

 

 

Size Error DX

The paper size defined in the

Press Black Start or Color Start. Choose a

 

 

printer driver is not usable for

paper size which is supported by the duplex

 

 

the automatic duplex printing.

tray. (See Print media on page 180.)

 

 

 

 

 

Size mismatch

The paper in the tray is not the

Load the correct size of paper in the tray and

B

 

correct size.

set the “Paper Size” (MENU, General

 

 

Setup, Tray Setting).

 

 

 

(See Paper Size and Type on page 18.)

 

 

 

 

 

Small paper

The paper size specified in the

Open the back cover (face-upoutput tray) to

 

 

printer driver is too small for the

let the printed paper out on the face up output

 

 

machine to deliver it to the Face

tray and then press Black Start or

 

 

down output tray.

Color Start.

 

Toner Error

One or more toner cartridges

Pull out the drum unit. Take out all the toner

 

 

are not installed correctly.

cartridges, and then put them back into the

 

 

 

drum unit.

 

 

 

 

 

105