Introduction
1.2 GETTING HELP
If you need additional support related to the
Phone: | (603) |
Internet mail: | support@ctron.com |
FTP: | ctron.com (134.141.197.25) |
Login: | anonymous |
Password: | your email address |
BBS: | (603) |
Modem setting: | 8N1: 8 data bits, No parity, 1 stop bit |
Before calling Cabletron Systems Global Call Center, have the following information ready:
•Your Cabletron Systems contract number
•A description of the failure
•The serial and revision numbers of all Cabletron Systems products in the network
•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)
•A description of your network environment (layout, cable type, etc.)
•Network load and frame size at the time of trouble (if known)
•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers
For additional information about Cabletron Systems products, visit our World Wide Web site: http://www.cabletron.com
