Troubleshooting
If you have a problem with your camcorder, refer to this section. Some- times what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.
CHECK THIS FIRST
Power supply
• Is the battery charged? Is the compact power adapter correctly con- nected to the camcorder? ( 
18)
Recording
• Did you turn the camcorder on and correctly set it to recording mode? (
24) If you are recording on a memory card, is one correctly inserted into the camcoder? (
33)
Playback
•Did you turn the camcorder on and correctly set it to playback mode? (
42, 82) If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? ( 
33) Does it contain any recordings?
Power source
The camcorder will not turn on or it turns off by itself.
-The battery pack is exhausted. Replace or charge the battery pack.
-Remove the battery pack and reattach it correctly.
Cannot charge the battery pack.
-Make sure the camcorder is off so charging can start.
-The temperature of the battery pack is outside the charging range. If the battery pack’s tem- perature is below 0 °C, warm it before charging it; if it is above 40 °C, let the battery pack cool down before charging it.
-Charge the battery pack in temperatures between 0 °C and 40 °C.
-The battery pack is faulty. Replace the battery pack.
A noise can be heard from the compact power adapter.
-A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction.
The battery pack is exhausted extremely quickly even at normal temperatures.
-The battery may have reached the end of its battery life. Buy a new battery pack. Additional Information 139
