Chaparral Technical Support | Chaparral FS2620R instruction

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Troubleshooting

Resolutions to common problems you may encounter are described in the following sections. This section describes troubleshooting using the RS-232 serial port.

!Caution: Do not remove the router’s cover. The router has no user- serviceable parts. Removing the cover will void the warranty.

Chaparral Technical Support

For assistance configuring and using your Chaparral product, contact your authorized distributor or send an e-mail to Chaparral technical support at support@chaparralnet.com.

Problems During Bootup

The following section describes problems you might encounter during Power On Self-Test (POST) or during bootup and explains how to resolve those problems.

Problem: Router failed the onboard memory test.

Solution: When this failure occurs, it means the internal CPU memory failed. Replace the router to correct the problem.

Problem: System hangs at Loading Bridge during Flash Loader Menu.

Solution: Reflash the firmware to ensure you are using the latest version. See Upgrading Firmware on page 3-37. If you cannot update the firmware or if the updated firmware does not correct the problem, replace the router.

Problem: One of the POST diagnostic tests failed.

Solution: Contact Chaparral technical support.

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Chaparral FS2620R manual Chaparral Technical Support, Problems During Bootup

Contents

User’s Guide Page Copyright Canadian Compliance Statement Safety Page Contents Address and Device Mapping Reference Documents FS2620R Rack User’s Guide Viii About this Guide Introduction Bold Chaparral FS2620R Router Benefits and FeaturesConventions Chaparral FS2620R Router Benefits and Features About Serverless Backup and Restore Physical Specifications Environmental To unpack the router Unpacking the Router To install the FS2620R on a desktop Installing the RouterInstalling on a Desktop Installing in a Rack To install the router in a rack Connecting the Router Rear panel components Connecting to the Scsi Channels To connect to the Fibre Channel port Connecting to the Fibre Channel PortTo connect devices to the Scsi channels To connect to the RS-232 port Connecting to the RS-232 Port To connect to the Ethernet port Powering Up All DevicesConnecting to the Ethernet Port To power up Scsi devices To make the host FC connection Understanding the LED Status Lights Description Color Function Label Setting Default For more information, see Router Default Settings Simple loop configuration example Installation Configuration Examples Multiple servers on a SAN FC-AL Multiple SANs with fabric FC-SW Combination loop and switch configuration Accessing the Router Administrator Software Configuring the Router FS2620R Rack Model User’s Guide Accessing the Router Administrator Using the Ethernet Port FS2620R Rack Model User’s Guide Configuring the Router’s Network Settings System Configuration Screen Snmp Configuration Screen Restarting the Router To access the network management system Navigating the Router Administrator Software Menu Tree illustrates the main menu options and sub-options Changing the Screen Display Changing Router Configuration Configuring the FC Host Channels To configure an FC host channel Select Enabled or Disabled and press Enter Changing Router Configuration System confirms that you want to make the changes To change the Scsi ID assigned to a Scsi channel Changing the Scsi ID Assigned to Each Router Channel FS2620R Rack Model User’s Guide To set the router’s date Setting the Date and Time To set the router’s time To change the scan delay Changing the Scan DelayEnabling and Disabling the Alarm Alarm threshold What to do when the alarm sounds To enable or disable the alarm Select Restore Defaults and press Enter Rebooting the RouterRestoring the Default Settings To restore the default settings Changing and Displaying Device Information Changing the Mapping Mode Auto or FixedTo change the mapping mode Changing Device Addresses FC LUNs Select Mapping Mode press Enter To change the device FC LUNs See Changing the Mapping Mode Auto or Fixed on Select Addressing Method and press Enter Changing Addressing MethodDisplaying the Devices Connected to the Router To display the address map Displaying the FC-to-SCSI Address MapTo display the devices connected to the router Displaying the Event Log Displaying Router Information Select View Event Log and press Enter To display one event at a time To display a full page of events Capturing the Event Log File To capture the event log file Displaying Hardware and Configuration Information Gbic To display hardware information only To display hardware and configuration information Select Display Address Map and press Enter Displaying the Router’s FC LUNTo display the router’s LUN Upgrading the Controller’s Firmware To upgrade the router’s firmwareUpgrading Firmware Upgrading LAN Firmware To upgrade the Ethernet card’s firmware Upgrading Firmware FS2620R Rack Model User’s Guide Chaparral Technical Support Problems During Bootup FS2620R Rack Model User’s Guide Select 2. Clear Configuration and press Enter To restore the default configuration Solution Terminal Emulator and COM Port Problems Router is Not Responding Device Scsi Channel Problems To set up debug logging Setting Up Debug Logging Voltage and Temperature Errors and Warnings Using the Loader Diagnostics MenuUsing the Loader Utility Menu FS2620R Rack Model User’s Guide Address and Device Mapping Device Loop ID to Alpa Mapping ALP 114 115 116 117 118 119 120 121 122 100 123 101 124 102 125 Using Address Resolution Protocol Configuring the Router for TCP/IP Arp -s IP address 005013fx-xx-xx Dynamic Host Configuration Protocol ConfigurationTo use ARP to resolve addresses in Windows To discover which IP address was assigned to the router Simple Network Management Protocol Configuration FS2620R Rack Model User’s Guide Standards Reference Documents SBP Books Glossary G6322/G7324 User’s Guide Glossary G6322/G7324 User’s Guide Index Dhcp Page FS2620R Rack Model User’s Guide TCP/IP FS2620R Rack Model User’s Guide