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Cisco Systems 509G Overview of the Cisco Small Busine ss Pro IP Phones

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Getting Started

Overview of the Cisco Small Business Pro IP Phones

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 3

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Overview of the Cisco Small Busine ss Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet

Protocol) phones that provide voice communication over an IP network. The

phones provide traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling and accessing voice mail. Calls can

be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco

Small Business Pro IP phones contain Ethernet ports, or ports that allow them to

be linked to the computer network. They also have additional Ethernet ports that

allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate

power source. You can power the phones by connecting them to a switch that

provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this

document and their respective features:

SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G

Screen Paper labels 128 X 64 monochrome LCD with backlight

Lines 8 14812

Softkeys 4 fixed

(redial,

cancel,

conference,

and transfer)

4 dynamic

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Contents

Main 2009 Cisco Systems, Inc. All rights reserved. OL-19750-02 Chapter 1: Getting Started 1 Chapter 2: Installing Your Phone 11 Chapter 3: Using Basic Phone Functions 26 Chapter 4: Using Advanced Phone Features 49 Chapter 5: Using the Web Interface 67 Page Getting Started About This Document Organization Overview of the Cisco Small Busine ss Pro IP Phones Understanding Your Phones Lines and Buttons Phone Components Getting Started Softkey Buttons Getting Started Using Keypad Shortcuts Page Caring for Your Phone Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional) Page Page Page Page Reversing the Handset Retention Tab Connecting the Power Connecting Your Phone to the Network Wireless-G Bridge for Phone Adapters Quick Installation Guide Connecting the Phone to the Wireless Network Connecting a PC to Your Phone (Optional) Connecting Wired and Wireless Headset s (Optional) Verifying Phone Startup Upgrading Your Phones Firmware Cisco SPA 9000 Voice System Setup Wizard User Guide Determining Your Current Firmware Version Download the Firmware Get Your Phones IP Address Install the Firmware Using Basic Phone Functions Using Phone Hardware and Accessories Using the Speakerphone Using the Headset with Your IP Phone Switching Between the Handset/He adset/Speakerphone During a Call Sending Audio to the Phone Speaker Choosing Your Preferred Audio Device Adjusting Call Volume and Muting Adjusting Call Volume Adjusting the Ringer Volume Using Mute Placing or Answering a Call Putting a Call on Hold Resuming a Call Ending a Call Transferring Calls Performing an Attended Transfer Performing an Unattended (Blind) Transfer Transferring a Held Call to an Active Call Redialing Viewing and Returning Missed Calls Turning the Missed Calls Shortcut On and Off Forwarding Calls Forwarding All Calls Forwarding Calls When Your Phone is Busy Forwarding Calls When You Dont Answer the Phone Delaying Call Forwarding When You Dont Answer the Phone Stopping Call Forwarding Setting Do Not Disturb Activating Do Not Disturb Deactivating Do Not Disturb Turning Call Waiting On and Off Picking Up a Call Parking a Call Placing a Three-Way Conference Call Conferencing a Held Call with an Active Call Using the Phone Directories Using Your Personal Directory Using the Corporate Directory Using the Call History Lists Viewing the Call History Lists Calling from the Call History Lists Deleting a Number from the Call History Lists Saving a Call History List Number to Your Directory Setting or Changing a Phone Password Accessing Voicemail Using Advanced Phone Features Configuring Privacy and Security Features Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Paging a Group of Phones Configuring Auto Answer Monitoring/Accessing Another Phone from Your Phone Customizing Your LCD Screen Changing the LCD Screen Contrast Changing the Screen Backlight Settings Configuring the Phone Screen Saver Page Turning on the Screen Saver Using Ring Tones Changing Your Ring Tone Configuring Date and Time Parameters on Your Phone Setting Your Phones Date and Time Using Star Codes Code Definition Using the Interactive Voice Response Menu on the Cisco SPA 501G Typical options you might use are listed in the following table: Number Option Number Option Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Web Interface Logging in to the Web Interface Setting Do Not Disturb Configuring Call Forwarding Configuring Call Waiting Blocking Caller ID Blocking Anonymous Calls Using Your Personal Directory Viewing Call History Lists Creating Speed Dials Accepting Text Messages Adjusting Audio Volume Changing the LCD Contrast Configuring the Phone Screen Saver Page Page Connecting the Cisco SPA 500S Attendant Console to the IP Phone Connecting a Single Cisco SPA 500S Page Page Page Connecting a Second Cisco SPA 500S Page Configuring the Cisco SPA 500S System Configuration Using the SPA 9000 Setup Wizard Using the Cisco SPA 500S Monitoring the Cisco SPA 500S A Where to Go From Here Product Resources A List of Documents