User Guide
 Cisco Systems, Inc. All rights reserved OL-19750-02
 Installing Your Phone
Contents Getting Started
 Contents Using Basic Phone Functions
 Contents
Using Advanced Phone Features
 Using the Web Interface
Contents
 Appendix a Where to Go From Here
Using the Cisco SPA 500S Attendant Console
 About This Document
Getting Started
 Organization
 Overview of the Cisco Small Business Pro IP Phones
 Phone Components
Understanding Your Phone’s Lines and Buttons
 Calls section on
 Softkey Buttons
 Button Function
 Using Keypad Shortcuts
 Cisco SPA 500S Attendant Console
 Console
Caring for Your Phone
 Installing Your Phone
 Phone Connections
Before You Begin
 Installing the Stand Optional
Connecting the Handset
 MB100 Wall Mount Kit
Mounting the Phone to the Wall Optional
 Installing Your Phone
 Installing Your Phone
 Plug in the Ethernet and power cables
 Reversing the Handset Retention Tab
 Connecting the Power
 Connecting the Phone to the Wireless Network
Connecting Your Phone to the Network
 Connecting Wired and Wireless Headsets Optional
Connecting a PC to Your Phone Optional
 Verifying Phone Startup
 Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G
Upgrading Your Phone’s Firmware
Determining Your Current Firmware Version
 SPA 501G
Download the Firmware Get Your Phone’s IP Address
Cisco SPA 501G
 Spa504-6-2-0.exe
Install the Firmware
 Using Basic Phone Functions
 Using the Speakerphone
Using Phone Hardware and Accessories
Using the Headset with Your IP Phone
Sending Audio to the Phone Speaker
 Select Preferences Choose Send Audio to Speaker edit
Choosing Your Preferred Audio Device
 Adjusting Call Volume
Adjusting Call Volume and Muting
Adjusting the Ringer Volume
Using Mute
 Putting a Call on Hold
Using Dial Assistance
 Transferring Calls
Resuming a Call
Ending a Call
 Performing an Unattended Blind Transfer
Performing an Attended Transfer
 Transferring a Held Call to an Active Call
Redialing
 Select Call History Select Missed Calls
Viewing and Returning Missed Calls
 Turning the Missed Calls Shortcut On and Off
Interface see the Configuring Call Forwarding section on
Forwarding Calls
Select Preferences Choose Miss Call Shortcut and press edit
 Using the cfwd sofkey
Forwarding Calls When Your Phone is Busy
Using the star code
Forwarding All Calls
 Using the Setup button
Forwarding Calls When You Don’t Answer the Phone
Delaying Call Forwarding When You Don’t Answer the Phone
 Using the dnd softkey
Setting Do Not Disturb
Stopping Call Forwarding
Activating Do Not Disturb
 Interface. See the Configuring Call Waiting section on
Using the -dnd softkey
Turning Call Waiting On and Off
Deactivating Do Not Disturb
 Select Preferences
Picking Up a Call
 Parking a Call
 Select Call Park Status
Placing a Three-Way Conference Call
 Conferencing a Held Call with an Active Call
 Interface. See the Using Your Personal Directory section on
Using the Phone Directories
Using Your Personal Directory
 Scroll to the Ldap Directory Name and press Select
Using the Corporate Directory
Select Corporate Directory
 Viewing the Call History Lists
Using the Call History Lists
Interface. See the Viewing Call History Lists section on
Select Call History
 Saving a Call History List Number to Your Directory
Calling from the Call History Lists
Deleting a Number from the Call History Lists
 Select Set Password
Setting or Changing a Phone Password
Accessing Voicemail
 Using Advanced Phone Features
 Using Advanced Phone Features
Configuring Privacy and Security Features
Blocking Caller ID
Blocking Anonymous Calls
 Choose Block Anonymous Call and press edit
Using Secure Call
 Select Preferences Choose Dial Preferences and press edit
Enabling Dial Assistance
Creating Speed Dials
 Creating Numerical Speed Dials
Creating Speed Dials on Unused Line Buttons
Interface. See Creating Speed Dials, on
Select Speed Dial
 Cisco SPA 504G, SPA508G, SPA509G
Using Speed Dials
Using the Paging Feature
 Configuring Auto Answer
Monitoring/Accessing Another Phone from Your Phone
Paging Another Phone
Paging a Group of Phones
 Web Interface. See Changing the LCD Contrast, on
Customizing Your LCD Screen
Changing the LCD Screen Contrast
 Configuring the Phone Screen Saver
Changing the Screen Backlight Settings
Select Preferences Choose Back Light Timer and press edit
Select Screen Saver Mode
 Screen Saver Mode, choose Screen Saver Icon and press edit
Screen Saver Mode, Choose Enable Screen Saver and press edit
 Turning on the Screen Saver
Using Ring Tones
Changing Your Ring Tone
Select Ring Tone
 Using Star Codes
Configuring Date and Time Parameters on Your Phone
Setting Your Phone’s Date and Time
Select Time/Date
 Code Definition
 Activate Do Not Disturb. See Setting Do Not Disturb,
 Number Option
 Option
Number
 Reboot See Rebooting Your Phone,
Advanced Procedures for Technical Support Personnel
 Cisco SPA 502G, SPA 504G, SPA 508G, SPA
Rebooting Your Phone
 Using the Web Interface
 Logging in to the Web Interface
 Configuring Call Forwarding
 Under Supplementary Services, locate the CW Setting field
Configuring Call Waiting
 Blocking Anonymous Calls
Blocking Caller ID
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Using Your Personal Directory
Viewing Call History Lists
 Accepting Text Messages
 Adjusting Audio Volume
 Changing the LCD Contrast
Configuring the Phone Screen Saver
 Configuring the Phone Screen Saver
 Using the Cisco SPA 500S Attendant Console
 Using the Cisco SPA 500S Attendant Console
 Connecting a Single Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Provided with the Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Configuring the Cisco SPA 500S on
Connecting a Second Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Configuring the Cisco SPA 500S
 Click the Att Console Status tab
Using the Cisco SPA 500S
Monitoring the Cisco SPA 500S
 Product Documentation
Product Resources
Support
 Cisco Small Business
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