User Guide
 Cisco Systems, Inc. All rights reserved OL-19750-02
 Contents Getting Started
Installing Your Phone
 Contents Using Basic Phone Functions
 Using Advanced Phone Features
Contents
 Contents
Using the Web Interface
 Using the Cisco SPA 500S Attendant Console
Appendix a Where to Go From Here
 Getting Started
About This Document
 Organization
 Overview of the Cisco Small Business Pro IP Phones
 Understanding Your Phone’s Lines and Buttons
Phone Components
 Calls section on
 Softkey Buttons
 Button Function
 Using Keypad Shortcuts
 Cisco SPA 500S Attendant Console
 Caring for Your Phone
Console
 Installing Your Phone
 Before You Begin
Phone Connections
 Connecting the Handset
Installing the Stand Optional
 Mounting the Phone to the Wall Optional
MB100 Wall Mount Kit
 Installing Your Phone
 Installing Your Phone
 Plug in the Ethernet and power cables
 Reversing the Handset Retention Tab
 Connecting the Power
 Connecting Your Phone to the Network
Connecting the Phone to the Wireless Network
 Connecting a PC to Your Phone Optional
Connecting Wired and Wireless Headsets Optional
 Verifying Phone Startup
 Determining Your Current Firmware Version
Upgrading Your Phone’s Firmware
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G
 Cisco SPA 501G
Download the Firmware Get Your Phone’s IP Address
SPA 501G
 Install the Firmware
Spa504-6-2-0.exe
 Using Basic Phone Functions
 Using the Headset with Your IP Phone
Using Phone Hardware and Accessories
Using the Speakerphone
Sending Audio to the Phone Speaker
 Choosing Your Preferred Audio Device
Select Preferences Choose Send Audio to Speaker edit
 Adjusting the Ringer Volume
Adjusting Call Volume and Muting
Adjusting Call Volume
Using Mute
 Using Dial Assistance
Putting a Call on Hold
 Ending a Call
Resuming a Call
Transferring Calls
 Performing an Attended Transfer
Performing an Unattended Blind Transfer
 Redialing
Transferring a Held Call to an Active Call
 Viewing and Returning Missed Calls
Select Call History Select Missed Calls
 Forwarding Calls
Interface see the Configuring Call Forwarding section on
Turning the Missed Calls Shortcut On and Off
Select Preferences Choose Miss Call Shortcut and press edit
 Using the star code
Forwarding Calls When Your Phone is Busy
Using the cfwd sofkey
Forwarding All Calls
 Delaying Call Forwarding When You Don’t Answer the Phone
Forwarding Calls When You Don’t Answer the Phone
Using the Setup button
 Stopping Call Forwarding
Setting Do Not Disturb
Using the dnd softkey
Activating Do Not Disturb
 Turning Call Waiting On and Off
Using the -dnd softkey
Interface. See the Configuring Call Waiting section on
Deactivating Do Not Disturb
 Picking Up a Call
Select Preferences
 Parking a Call
 Placing a Three-Way Conference Call
Select Call Park Status
 Conferencing a Held Call with an Active Call
 Using Your Personal Directory
Using the Phone Directories
Interface. See the Using Your Personal Directory section on
 Select Corporate Directory
Using the Corporate Directory
Scroll to the Ldap Directory Name and press Select
 Interface. See the Viewing Call History Lists section on
Using the Call History Lists
Viewing the Call History Lists
Select Call History
 Deleting a Number from the Call History Lists
Calling from the Call History Lists
Saving a Call History List Number to Your Directory
 Accessing Voicemail
Setting or Changing a Phone Password
Select Set Password
 Using Advanced Phone Features
 Blocking Caller ID
Configuring Privacy and Security Features
Using Advanced Phone Features
Blocking Anonymous Calls
 Using Secure Call
Choose Block Anonymous Call and press edit
 Creating Speed Dials
Enabling Dial Assistance
Select Preferences Choose Dial Preferences and press edit
 Interface. See Creating Speed Dials, on
Creating Speed Dials on Unused Line Buttons
Creating Numerical Speed Dials
Select Speed Dial
 Using the Paging Feature
Using Speed Dials
Cisco SPA 504G, SPA508G, SPA509G
 Paging Another Phone
Monitoring/Accessing Another Phone from Your Phone
Configuring Auto Answer
Paging a Group of Phones
 Changing the LCD Screen Contrast
Customizing Your LCD Screen
Web Interface. See Changing the LCD Contrast, on
 Select Preferences Choose Back Light Timer and press edit
Changing the Screen Backlight Settings
Configuring the Phone Screen Saver
Select Screen Saver Mode
 Screen Saver Mode, Choose Enable Screen Saver and press edit
Screen Saver Mode, choose Screen Saver Icon and press edit
 Changing Your Ring Tone
Using Ring Tones
Turning on the Screen Saver
Select Ring Tone
 Setting Your Phone’s Date and Time
Configuring Date and Time Parameters on Your Phone
Using Star Codes
Select Time/Date
 Code Definition
 Activate Do Not Disturb. See Setting Do Not Disturb,
 Number Option
 Number
Option
 Advanced Procedures for Technical Support Personnel
Reboot See Rebooting Your Phone,
 Rebooting Your Phone
Cisco SPA 502G, SPA 504G, SPA 508G, SPA
 Using the Web Interface
 Logging in to the Web Interface
 Configuring Call Forwarding
 Configuring Call Waiting
Under Supplementary Services, locate the CW Setting field
 Blocking Caller ID
Blocking Anonymous Calls
 Viewing Call History Lists
Using Your Personal Directory
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 Accepting Text Messages
 Adjusting Audio Volume
 Configuring the Phone Screen Saver
Changing the LCD Contrast
 Configuring the Phone Screen Saver
 Using the Cisco SPA 500S Attendant Console
 Using the Cisco SPA 500S Attendant Console
 Connecting a Single Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Provided with the Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Connecting a Second Cisco SPA 500S
Configuring the Cisco SPA 500S on
 Using the Cisco SPA 500S Attendant Console
 Configuring the Cisco SPA 500S
 Monitoring the Cisco SPA 500S
Using the Cisco SPA 500S
Click the Att Console Status tab
 Support
Product Resources
Product Documentation
 List of Documents
Cisco Small Business