User Guide
 Cisco Systems, Inc. All rights reserved OL-19750-02
 Installing Your Phone
Contents Getting Started
 Contents Using Basic Phone Functions
 Contents
Using Advanced Phone Features
 Using the Web Interface
Contents
 Appendix a Where to Go From Here
Using the Cisco SPA 500S Attendant Console
 About This Document
Getting Started
 Organization
 Overview of the Cisco Small Business Pro IP Phones
 Phone Components
Understanding Your Phone’s Lines and Buttons
 Calls section on
 Softkey Buttons
 Button Function
 Using Keypad Shortcuts
 Cisco SPA 500S Attendant Console
 Console
Caring for Your Phone
 Installing Your Phone
 Phone Connections
Before You Begin
 Installing the Stand Optional
Connecting the Handset
 MB100 Wall Mount Kit
Mounting the Phone to the Wall Optional
 Installing Your Phone
 Installing Your Phone
 Plug in the Ethernet and power cables
 Reversing the Handset Retention Tab
 Connecting the Power
 Connecting the Phone to the Wireless Network
Connecting Your Phone to the Network
 Connecting Wired and Wireless Headsets Optional
Connecting a PC to Your Phone Optional
 Verifying Phone Startup
 Determining Your Current Firmware Version
Upgrading Your Phone’s Firmware
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G
 Cisco SPA 501G
Download the Firmware Get Your Phone’s IP Address
SPA 501G
 Spa504-6-2-0.exe
Install the Firmware
 Using Basic Phone Functions
 Sending Audio to the Phone Speaker
Using Phone Hardware and Accessories
Using the Speakerphone
Using the Headset with Your IP Phone
 Select Preferences Choose Send Audio to Speaker edit
Choosing Your Preferred Audio Device
 Using Mute
Adjusting Call Volume and Muting
Adjusting Call Volume
Adjusting the Ringer Volume
 Putting a Call on Hold
Using Dial Assistance
 Ending a Call
Resuming a Call
Transferring Calls
 Performing an Unattended Blind Transfer
Performing an Attended Transfer
 Transferring a Held Call to an Active Call
Redialing
 Select Call History Select Missed Calls
Viewing and Returning Missed Calls
 Select Preferences Choose Miss Call Shortcut and press edit
Interface see the Configuring Call Forwarding section on
Turning the Missed Calls Shortcut On and Off
Forwarding Calls
 Forwarding All Calls
Forwarding Calls When Your Phone is Busy
Using the cfwd sofkey
Using the star code
 Delaying Call Forwarding When You Don’t Answer the Phone
Forwarding Calls When You Don’t Answer the Phone
Using the Setup button
 Activating Do Not Disturb
Setting Do Not Disturb
Using the dnd softkey
Stopping Call Forwarding
 Deactivating Do Not Disturb
Using the -dnd softkey
Interface. See the Configuring Call Waiting section on
Turning Call Waiting On and Off
 Select Preferences
Picking Up a Call
 Parking a Call
 Select Call Park Status
Placing a Three-Way Conference Call
 Conferencing a Held Call with an Active Call
 Using Your Personal Directory
Using the Phone Directories
Interface. See the Using Your Personal Directory section on
 Select Corporate Directory
Using the Corporate Directory
Scroll to the Ldap Directory Name and press Select
 Select Call History
Using the Call History Lists
Viewing the Call History Lists
Interface. See the Viewing Call History Lists section on
 Deleting a Number from the Call History Lists
Calling from the Call History Lists
Saving a Call History List Number to Your Directory
 Accessing Voicemail
Setting or Changing a Phone Password
Select Set Password
 Using Advanced Phone Features
 Blocking Anonymous Calls
Configuring Privacy and Security Features
Using Advanced Phone Features
Blocking Caller ID
 Choose Block Anonymous Call and press edit
Using Secure Call
 Creating Speed Dials
Enabling Dial Assistance
Select Preferences Choose Dial Preferences and press edit
 Select Speed Dial
Creating Speed Dials on Unused Line Buttons
Creating Numerical Speed Dials
Interface. See Creating Speed Dials, on
 Using the Paging Feature
Using Speed Dials
Cisco SPA 504G, SPA508G, SPA509G
 Paging a Group of Phones
Monitoring/Accessing Another Phone from Your Phone
Configuring Auto Answer
Paging Another Phone
 Changing the LCD Screen Contrast
Customizing Your LCD Screen
Web Interface. See Changing the LCD Contrast, on
 Select Screen Saver Mode
Changing the Screen Backlight Settings
Configuring the Phone Screen Saver
Select Preferences Choose Back Light Timer and press edit
 Screen Saver Mode, choose Screen Saver Icon and press edit
Screen Saver Mode, Choose Enable Screen Saver and press edit
 Select Ring Tone
Using Ring Tones
Turning on the Screen Saver
Changing Your Ring Tone
 Select Time/Date
Configuring Date and Time Parameters on Your Phone
Using Star Codes
Setting Your Phone’s Date and Time
 Code Definition
 Activate Do Not Disturb. See Setting Do Not Disturb,
 Number Option
 Option
Number
 Reboot See Rebooting Your Phone,
Advanced Procedures for Technical Support Personnel
 Cisco SPA 502G, SPA 504G, SPA 508G, SPA
Rebooting Your Phone
 Using the Web Interface
 Logging in to the Web Interface
 Configuring Call Forwarding
 Under Supplementary Services, locate the CW Setting field
Configuring Call Waiting
 Blocking Anonymous Calls
Blocking Caller ID
 Viewing Call History Lists
Using Your Personal Directory
=Marketingp=5045551212
 Accepting Text Messages
 Adjusting Audio Volume
 Changing the LCD Contrast
Configuring the Phone Screen Saver
 Configuring the Phone Screen Saver
 Using the Cisco SPA 500S Attendant Console
 Using the Cisco SPA 500S Attendant Console
 Connecting a Single Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Provided with the Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Configuring the Cisco SPA 500S on
Connecting a Second Cisco SPA 500S
 Using the Cisco SPA 500S Attendant Console
 Configuring the Cisco SPA 500S
 Monitoring the Cisco SPA 500S
Using the Cisco SPA 500S
Click the Att Console Status tab
 Support
Product Resources
Product Documentation
 Cisco Small Business
List of Documents