Using Basic Phone Functions
Transferring Calls
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 32
3
Performing an Attended Transfer
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
STEP 1 During an active call, press xfer. The call is placed on hold and a new line is
opened to dial the number.
STEP 2 Either:
•Enter the number to which you want to transfer the call, then press dial or
wait a few seconds.
•Press dir and either choose a number from the personal directory or select
the Corporate Directory, then press dial.
If you hang up before the second call rings, the transfer fails and the first call
is disconnected. If you misdial, use the delChar, clear, or cancel key (not
applicable to the Cisco SPA 502G) to make your changes before the call is
transferred.
STEP 3 Press xfer after the phone begins to ring, or at any time after the phone is
answered.
Cisco SPA 501G:
STEP 1 During an active call, press the Tran s fe r button.
STEP 2 Enter the number to which you want to transfer the call.
STEP 3 After the phone begins to ring or after the person you are calling answers, press
the Tran sfe r button again.
Performing an Unattended (Blind) Transfer
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
STEP 1 During an active call, press the bXfer softkey.
STEP 2 Enter the number to which you want to transfer the call and press dial. The call is
transferred with no further action required on your part.