Using Advanced Phone Features

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Advanced Procedures for Technical Support Personnel

 

 

 

 

 

Advanced Procedures for Technical Support Personnel

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CAUTION These menus are used to configure and troubleshoot your phone and the phone network. You should not change these settings or perform these actions unless directed to do so by your phone administrator.

To access advanced menus on the Cisco SPA 502G, SPA 504G, SPA 508G, and SPA 509G, follow the procedures below. For the Cisco SPA 501G, many of these options can be performed in the IVR. See the “Using the Interactive Voice Response Menu on the Cisco SPA 501G” section on page 62.

STEP 1 Press the Setup button.

STEP 2 Choose from the following options:

Network: This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can seriously alter your phone’s functions.

Product Info: This setting displays the product name, serial number, software version, hardware version, MAC address and Client Certificate.

Status: This setting displays the status of the phone, extension and line buttons.

Reboot: See Rebooting Your Phone, page 66.

Restart: Restarts your phone.

Factory Reset: Resets your phone to the factory default settings.

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CAUTION If you choose factory reset, you will return the phone to the original factory settings and will erase all current settings, including the directory and call logs. It is also possible that your phone extension will change.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

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Cisco Systems 509G manual Advanced Procedures for Technical Support Personnel, Reboot See Rebooting Your Phone