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Cisco Systems 7902G, 7905G, 7912G - page 10

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Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

OL-6313-01

Contents

Main Page CONTENTS Page Page Page Page Page Page Page Preface Overview Audience Objectives Organization Related Documentation Obtaining Documentation World Wide Web Documentation CD-ROM Ordering Documentation Documentation Feedback Obtaining Technical Assistance Cisco Connection Online Technical Assistance Center Obtaining Additional Publications and Information Document Conventions xix result in equipment damage or loss of data. Warnings use the following conventions: xx xxi xxii Page Page An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G Page Understanding the Cisco IP Phone Models 7905G/7912G Page Page What Networking Protocols Are Used? Page What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? Feature Overview Configuring Telephony Features Configuring Network Features Using the Cisco IP Phone Providing Users with Feature Information Page Page Page Page Page Preparing to Install the Cisco IP Phone on Your Network Understanding Interactions with Other Cisco IP Telephony Products Understanding How the Cisco IP Phone Interacts with Cisco CallManager Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches Understanding the Phone Startup Process Obtaining Power from the Switch Loading the Stored Phone Image Configuring VLAN Obtaining an IP Address Accessing TFTP Server Requesting Configuration Files Contacting Cisco CallManager Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G Connecting to the Network Using the Network Port Using the Access Port Providing Power to the Cisco IP Phone Power Source Design Redundancy Feature Connecting a Handset to a Cisco IP Phone Adding Phones to the Cisco CallManager Database Using Auto-Registration Page Adding Phones Manually Adding Phones Manually Using DHCP Assigning Static IP Addresses Page Using the Bulk Administration Tool Page Installing the Cisco IP Phone Before You Begin Network Requirements Cisco CallManager Configuration Safety Connecting the Cisco IP Phone to the Network Page Page Page Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Network Settings on the Cisco IP Phone Configuring Methods Accessing Network Configuration Settings from a Cisco IP Phone Accessing Network Configuration Settings through a Phones Web Page Verifying Network Settings Page Page Page Page Modifying DHCP Settings Enabling DHCP Using the Phone Configuration Web Page (CiscoIP Phone Models 7902G/7905G/7912G) Disabling DHCP Page Releasing a DHCP Address Using the IVR System (Cisco IP Phone 7902G) Page Configuring IP Settings Assigning an IP Address Page Assigning a Default Router Page Assigning a Subnet Mask Assigning a Domain Name Page Assigning DNS Servers Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Using the Phones Network Configuration Screen (Cisco IP Phone Models 7905G/7912G) Modifying VLAN Settings Configuring VLAN Settings Disabling VLAN Page Configuring TFTP Options Assigning a TFTP Sever Page Enabling an Alternate TFTP Server Assigning a Backup TFTP Server Configuring CDP Page Page Configuring Users, Features, and Services Configuring Telephony Features Using Cisco CallManager Administration Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G Page Page Page Page Adding Users to Cisco CallManager Configuring the Corporate Directory Setting Up Services Providing Information to Users Via a Web Site How Users Obtain Support for the Cisco IP Phone How Users Get Copies of Cisco IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Configure Phone Features How Users Access Voice Messages Page Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Viewing Status Messages Displaying Network Statistics Page Verifying Model and Serial Number Verifying Firmware Version Monitoring Cisco IP Phones Remotely Resetting the Cisco IP Phone Erasing the Local Configuration Page Updating the Firmware Version Checking the Light Indicators on a Cisco IP Phone 7902G Resolving Startup Problems Symptom: Cisco IP Phone Does Not Start Up Symptom: Cisco IP Phone Not Registering with Cisco CallManager Registering the Phone with Cisco CallManager Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco CallManager Settings Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Symptom: Cisco IP Phone Resetting Verifying Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Resolving Known Issues Page Where to Go for More Information Page APPENDIX A Additional Configuration Methods, Parameters, and Procedures TFTP Configuring About Profile Files Creating or Updating a Profile File Profile File Conventions Editing a Profile File and Converting it to Binary Format Web Page Configuring Page Device Information Network Configuration Page Network Statistics Device Logs Configuration Parameters Network Parameters Page Page Page Page Tone Parameters Page Page Audio Parameters Profile File Parameters Specifying Firmware Upgrade Instructions for the Cisco IP Phone Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G IVR System Menu Codes Page Entering Data in the IVR System Entering Numeric Data Entering Alphanumeric Data Page Navigating the IVR System Changing the Logo on the Cisco IP Phone LCD Screen Page Page Collecting Information for Troubleshooting Page Page APPENDIX B Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network Port Pinouts Page Page INDEX A B C D E F G H L M N O P Q R S T U V W

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