Appendix A Additional Configuration Methods, Parameters, and Procedures

Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G

Entering Data in the IVR System

You can enter both numeric and alphanumeric data in the IVR system.

Entering Numeric Data

Numeric input includes numbers from 0–9, and may include periods (.). For example, to enter an IP address, use the dial pad to enter the numbers and use the * to enter periods (.), followed by the # sign to complete your input.

Entering Alphanumeric Data

Alphanumeric input includes numbers from 0–9, alphabetic characters, both uppercase and lowercase, and symbols. When entering alphanumeric input, use the dial pad and press a number key the appropriate number of times to access the correct letter, number, or symbol you need, followed by the # sign, and another # sign to complete your input. See the following table as a guide.

Dial Pad#

Alphanumeric Characters

 

 

0

0

 

 

1

1 . /_\ @ * space return + - ! , ? ~ ^ # = $ “ ' ` % < > [ ] : ;

 

{ } ( ) &

 

 

2

2 a b c A B C

 

 

3

3 d e f D E F

 

 

4

4 g h i G H I

 

 

5

5 j k l J K L

 

 

6

6 m n o M N O

 

 

7

7 p q r s P Q R S

 

 

8

8 t u v T U V

 

 

9

9 w x y z W X Y Z

 

 

Examples

To enter 44_A, press the following keys:

4 # 4 # 1 1 1 1 # 2 2 2 2 2 # #

 

 

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

 

 

A-24

 

OL-6313-01

 

 

 

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Cisco Systems 7902G, 7905G, 7912G manual Entering Data in the IVR System, Dial Pad# Alphanumeric Characters, Examples

7902G, 7912G, 7905G specifications

Cisco Systems is a leading provider of networking and telecommunications equipment, and among its extensive range of products, the Cisco 7900 Series of IP phones has made a notable impact in enterprise communication. Key models in this series include the Cisco 7905G, 7912G, and 7902G, each designed to enhance productivity through advanced features, intuitive interfaces, and robust technology.

The Cisco 7905G is designed for basic telephony needs and is ideal for administrative environments or areas with high call volumes. It features a large single-line LCD display, providing users with clear visibility of call information. The phone supports Power over Ethernet (PoE), making installation easier and reducing clutter by eliminating the need for an additional power supply. Its hands-free and headset support enhances user convenience, allowing for easy multitasking during calls.

Moving on to the Cisco 7912G, this model is designed for more demanding communication requirements. It features a larger, backlit display, providing improved visibility in various lighting conditions. The Cisco 7912G supports up to 12 programmable line or feature keys, giving users the flexibility to tailor the phone to their specific needs. Additionally, it incorporates advanced audio technologies, such as wideband audio for enhanced voice clarity and a built-in speakerphone, allowing users to communicate effectively in busy environments.

The Cisco 7902G, while offering basic features, is a reliable choice for users who need straightforward, cost-effective telephony solutions. It features an intuitive design with three dedicated buttons for line status, a built-in speakerphone, and support for wideband audio. The phone is geared for users who require essential telephony features without the complexity of additional functionalities, making it suitable for front-desk and general office use.

Overall, these models within the Cisco 7900 series exemplify the company's commitment to providing high-quality enterprise communication tools. With a focus on advanced audio technologies, user-friendly interfaces, and adaptability to various business environments, the Cisco 7905G, 7912G, and 7902G cater to the diverse needs of modern organizations. As companies continue to pursue seamless communication, these IP phones remain a valuable asset in their telephony infrastructure, enhancing collaboration and productivity among teams everywhere.