Cisco IP Phone Administration Guide for Cisco CallManager
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N T E N T S
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Configuring Vlan
Configuring Network Settings on the Cisco IP Phone
Configuring Users, Features, and Services
Monitoring Cisco IP Phones Remotely 6
Vii
Profile File Conventions A-4
Viii
Technical Specifications B-1
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Overview
Audience
Chapter Description
Objectives
Organization
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Related Documentation
Cisco CallManager Administration
Cisco IP Phones Services and Features
Ordering Documentation
Obtaining Documentation
World Wide Web Documentation CD-ROM
Documentation Feedback
Obtaining Technical Assistance
Cisco Connection Online
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Technical Assistance Center
Language Mail Address
Obtaining Additional Publications and Information
Boldface font
Document Conventions
Convention Description
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Waarschuwing Belangrijke Veiligheidsinstructies
Varoitus Tärkeitä Turvallisuusohjeita
Warnung Wichtige Sicherheitshinweise
Avvertenza Importanti Istruzioni Sulla Sicurezza
TA Vare PÅ Disse Instruksjonene
Aviso Instruções Importantes DE Segurança
Varning! Viktiga Säkerhetsanvisningar
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An Overview of the Cisco IP Phone
Cisco IP Phone 7902G Features
Understanding the Cisco IP Phone 7902G
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Understanding the Cisco IP Phone Models 7905G/7912G
Cisco IP Phone Models 7905G/7912 Features
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What Networking Protocols Are Used?
Networking Protocol Purpose Usage Notes
Modifying Dhcp Settings, Configuring IP Settings,
Related Topics
Feature Overview
Configuring Telephony Features
Providing Users with Feature Information
Related Topic
Tablebuild.pl/callmgr-33
Providing Information to Users Via a Web Site,
Required Task Purpose For More Information
Using
Configuring
Telephony Features
Administration section
See the Configuring IP
See the Providing Power to
See , Installing
Settings section on
Section on page 5-7
See the Setting Up
Services section on
See the Adding Users to
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Preparing to Install the Cisco IP Phone on Your Network
Preparing to Install the Cisco IP Phone on Your Network
Preparing to Install the Cisco IP Phone on Your Network
Obtaining Power from the Switch
Understanding the Phone Startup Process
Obtaining an IP Address
Configuring Vlan
Loading the Stored Phone Image
Accessing Tftp Server
Requesting Configuration Files
Contacting Cisco CallManager
Connecting to the Network
Using the Network Port
Connecting the Cisco IP Phone to the Network,
Providing Power to the Cisco IP Phone
Using the Access Port
Power Source Design
Connecting a Handset to a Cisco IP Phone
Redundancy Feature
Using Auto-Registration
Adding Phones to the Cisco CallManager Database
Procedure
From the menu bar, choose System Cisco CallManager
Adding Phones Manually Using Dhcp
Adding Phones Manually
Assigning Static IP Addresses
Related Topics
Using the Bulk Administration Tool
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Installing the Cisco IP Phone
Before You Begin
Cisco CallManager Configuration
Network Requirements
Safety
Connecting the Cisco IP Phone to the Network
Connect the handset to its port
See the Providing Power to the Cisco IP Phone section on
Cisco IP Phone Models 7902G/7905G Cable Connections
Cisco IP Phone Model 7912G Cable Connections
Mounting the Phone to the Wall
Before You Begin
Verifying the Phone Startup Process
Cisco IP Phone 7902G
Configuring Startup Network Settings
Configuring Network Settings on the Cisco IP Phone
Configuring Methods
Configuring Methods
Procedure
Verifying Network Settings
Http//IPaddress
Network Setting Description Usage Notes
See the Assigning a Tftp
See the Assigning a Default
See the Configuring Vlan
Sever section on
Section on
See the Configuring CDP
See the Disabling Vlan
See the Releasing a Dhcp
Modifying Dhcp Settings
Enabling Dhcp
Scroll to Dhcp Enabled
Disabling Dhcp
Procedure
Using the IVR System Cisco IP Phone 7902G
Releasing a Dhcp Address
Enabling DHCP, Disabling DHCP, Configuring IP Settings,
Scroll to Dhcp Address Released
Configuring IP Settings
Assigning an IP Address
Http//IPaddress
Assigning a Default Router
Scroll to Default Router
Assigning a Subnet Mask
Assigning a Domain Name
Procedure
Assigning DNS Servers
Scroll to Alternate Domain
Procedure
Scroll to Alternate DNS
Modifying Vlan Settings
Configuring Vlan Settings, Disabling VLAN,
Scroll to DNS Server
Configuring Vlan Settings
Table A-1 on page A-12
Scroll to Admin. Vlan Id
Disabling Vlan
Scroll to Vlan Enabled
Press the No softkey to disable Vlan
Assigning a Tftp Sever, Enabling an Alternate Tftp Server,
Configuring Tftp Options
Assigning a Tftp Sever
Scroll to Tftp Server
Enabling an Alternate Tftp Server
Scroll to Alternate Tftp
Assigning a Backup Tftp Server
Configuring CDP
Press the No softkey to disable CDP
Configuring CDP
Configuring Users, Features, Services
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Choose Device Phone
Feature Description Configuration Tips
Call Pickup to configure
Refer to Cisco CallManager Features
Application, choose Service Media Resource
You can configure Forward All, Forward Busy
Service Conference Bridge to configure
Click the Add/Update Speed Dials link at
Configuring the Corporate Directory
Adding Users to Cisco CallManager
Setting Up Services
How Users Get Copies of Cisco IP Phone Manuals
Providing Information to Users Via a Web Site
How Users Obtain Support for the Cisco IP Phone
How Users Subscribe to Services and Configure Phone Features
How Users Configure Phone Features
How Users Access Voice Messages
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Troubleshooting the Cisco IP Phone
Obtaining Status, Model, and Version Information
Viewing Status Messages
Displaying Network Statistics
Click Network Statistics hyperlink
Select Network Statistics
Verifying Model and Serial Number
Select Model Information
Verifying Firmware Version
Monitoring Cisco IP Phones Remotely
Resetting the Cisco IP Phone
Erasing the Local Configuration
Scroll to Erase Configuration
Updating the Firmware Version
Problem Explanation
Checking the Light Indicators on a Cisco IP Phone 7902G
Click Reset Devices
An IP Address section on
Resolving Startup Problems
Symptom Cisco IP Phone Does Not Start Up
Procedure
Registering the Phone with Cisco CallManager
Checking Network Connectivity
Verifying Tftp Server Settings
Verifying IP Addressing and Routing
Cisco CallManager and Tftp Services Are Not Running
Verifying DNS Settings
Verifying Cisco CallManager Settings
Creating a New Configuration File
Choose Tools Control Center
Symptom Cisco IP Phone Resetting
Verifying Physical Connection
Verifying Dhcp Settings
Checking Static IP Address Settings
Identifying Intermittent Network Outages
Eliminating DNS or Other Connectivity Errors
Verifying Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Resolving Known Issues
Summary Explanation
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Where to Go for More Information
General Access
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Additional Configuration Methods Parameters, and Procedures
Tftp Configuring, page A-2 Web Page Configuring, page A-6
Tftp Configuring
About Profile Files
Creating or Updating a Profile File
Profile File Conventions
Editing a Profile File and Converting it to Binary Format
Web Page Configuring
Http//Cisco IP Phone IP address
Related Topics
Tone Parameters, page A-16 Audio Parameters, page A-19
Network Configuration
Device Information
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Network Statistics
Network Parameters
Configuration Parameters
Device Logs
Parameter Description Usage
Cisco IP Phone uses the default DNS port
Parameter Description Usage
Parameter Description Usage
See the Collecting Information for
Troubleshooting section on page A-30
Tone Parameters
Table A-2 Tone Parameters
Parameter Description Usage
Audio Parameters
Profile File Parameters
Udptos
For the Cisco IP Phone section on page A-21
Configuring section on page A-6
See the Specifying Firmware Upgrade Instructions
See the Changing the Logo on the Cisco IP Phone
IVR System Menu Codes
Menu Code Description
Reviews the MAC address
Examples
Entering Data in the IVR System
Dial Pad# Alphanumeric Characters
Special Characters
Navigating the IVR System
Changing the Logo on the Cisco IP Phone LCD Screen
Open a command window and type the following command
Configuring section on page A-2
Collecting Information for Troubleshooting
Prserv listen-port
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Technical Specifications
Specification Value or Range
Network Port Pinouts
Cable Specifications
Network Port Connector
Access Port Connector
Pin Number Function
Appendix B Technical Specifications Network Port Pinouts
D E
IN-1
IN-2
IN-3
IN-4
IN-5
IN-6
IN-7
Srst A-9
IN-8
Tftp
IN-9
Vlan
IN-10