Viewing Status Messages

Chapter 6 Troubleshooting the Cisco IP Phone

Obtaining Status, Model, and Version Information

On a Cisco IP Phone or from a phone’s web page, you can obtain status information about the current call and the network, and verify the phone model and installed firmware version.

This section covers these topics:

•Viewing Status Messages, page 6-2

•Displaying Network Statistics, page 6-3

•Verifying Model and Serial Number, page 6-5

•Verifying Firmware Version, page 6-6

Use the status messages to diagnose network configuration problems. You can access these messages at any point, even if the phone has not finished starting up.

Note This feature does not apply to the Cisco IP Phone 7902G.

Cisco IP Phone Models 7905G/7912G

Procedure

Step 1 Press the Menu button.

Step 2 Use the Navigation button to select Settings, and then press the Select softkey.

Step 3 Select Status, and then press the Select softkey.

Step 4 Select Status Messages, and then press the Select softkey.

The phone displays the name of the configuration file in the following format:

SEPDefault.cnf.xml or SEPmacaddress

	Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
6-2	OL-6313-01

7902G, 7912G, 7905G specifications

Cisco Systems is a leading provider of networking and telecommunications equipment, and among its extensive range of products, the Cisco 7900 Series of IP phones has made a notable impact in enterprise communication. Key models in this series include the Cisco 7905G, 7912G, and 7902G, each designed to enhance productivity through advanced features, intuitive interfaces, and robust technology.

The Cisco 7905G is designed for basic telephony needs and is ideal for administrative environments or areas with high call volumes. It features a large single-line LCD display, providing users with clear visibility of call information. The phone supports Power over Ethernet (PoE), making installation easier and reducing clutter by eliminating the need for an additional power supply. Its hands-free and headset support enhances user convenience, allowing for easy multitasking during calls.

Moving on to the Cisco 7912G, this model is designed for more demanding communication requirements. It features a larger, backlit display, providing improved visibility in various lighting conditions. The Cisco 7912G supports up to 12 programmable line or feature keys, giving users the flexibility to tailor the phone to their specific needs. Additionally, it incorporates advanced audio technologies, such as wideband audio for enhanced voice clarity and a built-in speakerphone, allowing users to communicate effectively in busy environments.

The Cisco 7902G, while offering basic features, is a reliable choice for users who need straightforward, cost-effective telephony solutions. It features an intuitive design with three dedicated buttons for line status, a built-in speakerphone, and support for wideband audio. The phone is geared for users who require essential telephony features without the complexity of additional functionalities, making it suitable for front-desk and general office use.

Overall, these models within the Cisco 7900 series exemplify the company's commitment to providing high-quality enterprise communication tools. With a focus on advanced audio technologies, user-friendly interfaces, and adaptability to various business environments, the Cisco 7905G, 7912G, and 7902G cater to the diverse needs of modern organizations. As companies continue to pursue seamless communication, these IP phones remain a valuable asset in their telephony infrastructure, enhancing collaboration and productivity among teams everywhere.

Cisco Systems 7912G Obtaining Status, Model, and Version Information, Viewing Status Messages

Models: 7902G 7912G 7905G

Obtaining Status, Model, and Version Information