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Chapter2 Preparing to Install the CiscoIP
Phone on Your Network
Adding Phones to the Cisco CallManager Database
2-18
Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
OL-6313-01
Contents
Main
Page
CONTENTS
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Preface
Overview
Audience
Objectives
Organization
Related Documentation
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco Connection Online
Technical Assistance Center
Obtaining Additional Publications and Information
Document Conventions
xix
result in equipment damage or loss of data. Warnings use the following conventions:
xx
xxi
xxii
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Page
An Overview of the Cisco IP Phone
Understanding the Cisco IP Phone 7902G
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Understanding the Cisco IP Phone Models 7905G/7912G
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What Networking Protocols Are Used?
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What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G?
Feature Overview
Configuring Telephony Features
Configuring Network Features Using the Cisco IP Phone
Providing Users with Feature Information
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Preparing to Install the Cisco IP Phone on Your Network
Understanding Interactions with Other Cisco IP Telephony Products
Understanding How the Cisco IP Phone Interacts with Cisco CallManager
Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches
Understanding the Phone Startup Process
Obtaining Power from the Switch
Loading the Stored Phone Image
Configuring VLAN
Obtaining an IP Address
Accessing TFTP Server
Requesting Configuration Files
Contacting Cisco CallManager
Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G
Connecting to the Network
Using the Network Port
Using the Access Port
Providing Power to the Cisco IP Phone
Power Source Design
Redundancy Feature
Connecting a Handset to a Cisco IP Phone
Adding Phones to the Cisco CallManager Database
Using Auto-Registration
Page
Adding Phones Manually
Adding Phones Manually Using DHCP
Assigning Static IP Addresses
Page
Using the Bulk Administration Tool
Page
Installing the Cisco IP Phone
Before You Begin
Network Requirements
Cisco CallManager Configuration
Safety
Connecting the Cisco IP Phone to the Network
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Page
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Mounting the Phone to the Wall
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Network Settings on the Cisco IP Phone
Configuring Methods
Accessing Network Configuration Settings from a Cisco IP Phone
Accessing Network Configuration Settings through a Phones Web Page
Verifying Network Settings
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Modifying DHCP Settings
Enabling DHCP
Using the Phone Configuration Web Page (CiscoIP Phone Models 7902G/7905G/7912G)
Disabling DHCP
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Releasing a DHCP Address
Using the IVR System (Cisco IP Phone 7902G)
Page
Configuring IP Settings
Assigning an IP Address
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Assigning a Default Router
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Assigning a Subnet Mask
Assigning a Domain Name
Page
Assigning DNS Servers
Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G)
Using the Phones Network Configuration Screen (Cisco IP Phone Models 7905G/7912G)
Modifying VLAN Settings
Configuring VLAN Settings
Disabling VLAN
Page
Configuring TFTP Options
Assigning a TFTP Sever
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Enabling an Alternate TFTP Server
Assigning a Backup TFTP Server
Configuring CDP
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Page
Configuring Users, Features, and Services
Configuring Telephony Features Using Cisco CallManager Administration
Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G
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Adding Users to Cisco CallManager
Configuring the Corporate Directory
Setting Up Services
Providing Information to Users Via a Web Site
How Users Obtain Support for the Cisco IP Phone
How Users Get Copies of Cisco IP Phone Manuals
How Users Subscribe to Services and Configure Phone Features
How Users Configure Phone Features
How Users Access Voice Messages
Page
Troubleshooting the Cisco IP Phone
Obtaining Status, Model, and Version Information
Viewing Status Messages
Displaying Network Statistics
Page
Verifying Model and Serial Number
Verifying Firmware Version
Monitoring Cisco IP Phones Remotely
Resetting the Cisco IP Phone
Erasing the Local Configuration
Page
Updating the Firmware Version
Checking the Light Indicators on a Cisco IP Phone 7902G
Resolving Startup Problems
Symptom: Cisco IP Phone Does Not Start Up
Symptom: Cisco IP Phone Not Registering with Cisco CallManager
Registering the Phone with Cisco CallManager
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco CallManager Settings
Cisco CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Symptom: Cisco IP Phone Resetting
Verifying Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Resolving Known Issues
Page
Where to Go for More Information
Page
APPENDIX
A
Additional Configuration Methods, Parameters, and Procedures
TFTP Configuring
About Profile Files
Creating or Updating a Profile File
Profile File Conventions
Editing a Profile File and Converting it to Binary Format
Web Page Configuring
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Device Information
Network Configuration
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Network Statistics
Device Logs
Configuration Parameters
Network Parameters
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Tone Parameters
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Audio Parameters
Profile File Parameters
Specifying Firmware Upgrade Instructions for the Cisco IP Phone
Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G
IVR System Menu Codes
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Entering Data in the IVR System
Entering Numeric Data
Entering Alphanumeric Data
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Navigating the IVR System
Changing the Logo on the Cisco IP Phone LCD Screen
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Collecting Information for Troubleshooting
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Page
APPENDIX
B
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network Port Pinouts
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INDEX
A
B
C
D
E
F
G
H
L
M
N
O
P
Q
R
S
T
U
V
W
