Chapter 3 Troubleshooting

Diagnosing Problems

Table 3-1

Common Problems and Their Solutions (continued)

 

 

 

 

 

Symptom

 

Possible Cause

Resolution

 

 

 

Switch does not recognize the

The SFP module might be installed

Verify that the SFP module is

SFP module

 

upside down.

not installed upside down.

 

 

The SFP module does not snap into

Remove the SFP module.

 

 

the slot.

Inspect for physical damage to

 

 

 

the connector, the module, and

 

 

 

the module slot.

 

 

 

Replace the SFP module with a

 

 

 

known good SFP module.

 

 

 

The switch port is placed in

Bad or non-Cisco-approved SFP

Remove the SFP module from

error-disabled state after an SFP

module.

the switch, and replace it with a

module is inserted

 

Cisco-approved module. Use the

 

 

 

errdisable recovery cause

 

 

 

gbic-invalid global

 

 

 

configuration command to

 

 

 

verify the port status, and enter a

 

 

 

time interval to recover from the

 

 

 

error-disabled state.

 

 

 

Refer to the switch command

 

 

 

reference guide for information

 

 

 

on the errdisable recovery

 

 

 

command.

 

 

 

 

Cisco ME 2400 Ethernet Access Switch Hardware Installation Guide

3-4

OL-7678-01

 

 

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Cisco Systems ME 2400 manual SFP module might be installed Verify that the SFP module is