Chapter 8 Troubleshooting
Troubleshooting Tools
prompt.
Generating a File for Technical Support
In order for technical support to be most effective, the user should provide them with the information contained in the system logs. Use the logger get
To generate a log file for technical support:
From the SCE 1000# prompt, type logger get
The support information file is created using the specified filename, and the SCE 1000# prompt appears. This operation may take some time.
Check the LEDs
The front panel LEDS are the most immediate
•Front Panel
•LEDs
•SCE 1000 Operational Status (on page 8-7)
SCE 1000 Operational Status
The following table lists the operational states of the SCE 1000. The Status LED on the SCE 1000 Front Panel reflects the current SCE 1000 operational status. The operational status can be displayed using CLI command show system
Table | SCE 1000 Operational States |
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SCE 1000 |
| Description | Status LED State |
Operational |
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Status |
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Booting |
| Initial state after reset | Orange |
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Operational |
| SCE 1000 becomes operational after completing the following | Flashing green |
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| • Boot is completed |
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| • Power |
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| • Platform configuration is applied |
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Cisco SCE 1000 2xGBE Installation and Configuration Guide
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