Cisco Systems SCE 1000 2xGBE, OL-7821-04 Check the LEDs, Generating a File for Technical Support

Models: SCE 1000 2xGBE OL-7821-04

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Generating a File for Technical Support

Chapter 8 Troubleshooting

Troubleshooting Tools

prompt.

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information contained in the system logs. Use the logger get support-filecommand to generate a support file for the use of Cisco technical support staff.

To generate a log file for technical support:

From the SCE 1000# prompt, type logger get support-filefilename and press Enter.

The support information file is created using the specified filename, and the SCE 1000# prompt appears. This operation may take some time.

Check the LEDs

The front panel LEDS are the most immediate problem-detection mechanism of the platform. Refer to the following sections for information on SCE 1000 platform LEDS:

Front Panel

LEDs

SCE 1000 Operational Status (on page 8-7)

SCE 1000 Operational Status

The following table lists the operational states of the SCE 1000. The Status LED on the SCE 1000 Front Panel reflects the current SCE 1000 operational status. The operational status can be displayed using CLI command show system operation-status.

Table 8-2

SCE 1000 Operational States

 

 

 

 

 

SCE 1000

 

Description

Status LED State

Operational

 

 

 

Status

 

 

 

 

 

 

 

Booting

 

Initial state after reset

Orange

 

 

 

 

Operational

 

SCE 1000 becomes operational after completing the following

Flashing green

 

 

process:

 

 

 

• Boot is completed

 

 

 

• Power self-tests are completed without failure

 

 

 

• Platform configuration is applied

 

 

 

 

 

Cisco SCE 1000 2xGBE Installation and Configuration Guide

 

OL-7821-04

8-7

 

 

 

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Cisco Systems SCE 1000 2xGBE manual Check the LEDs, Generating a File for Technical Support, SCE 1000 Operational Status