Chapter 8 Troubleshooting

Troubleshooting Tools

prompt.

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information contained in the system logs. Use the logger get support-filecommand to generate a support file for the use of Cisco technical support staff.

To generate a log file for technical support:

From the SCE 1000# prompt, type logger get support-filefilename and press Enter.

The support information file is created using the specified filename, and the SCE 1000# prompt appears. This operation may take some time.

Check the LEDs

The front panel LEDS are the most immediate problem-detection mechanism of the platform. Refer to the following sections for information on SCE 1000 platform LEDS:

Front Panel

LEDs

SCE 1000 Operational Status (on page 8-7)

SCE 1000 Operational Status

The following table lists the operational states of the SCE 1000. The Status LED on the SCE 1000 Front Panel reflects the current SCE 1000 operational status. The operational status can be displayed using CLI command show system operation-status.

Table 8-2

SCE 1000 Operational States

 

 

 

 

 

SCE 1000

 

Description

Status LED State

Operational

 

 

 

Status

 

 

 

 

 

 

 

Booting

 

Initial state after reset

Orange

 

 

 

 

Operational

 

SCE 1000 becomes operational after completing the following

Flashing green

 

 

process:

 

 

 

• Boot is completed

 

 

 

• Power self-tests are completed without failure

 

 

 

• Platform configuration is applied

 

 

 

 

 

Cisco SCE 1000 2xGBE Installation and Configuration Guide

 

OL-7821-04

8-7

 

 

 

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Cisco Systems SCE 1000 2xGBE Check the LEDs, Generating a File for Technical Support, SCE 1000 Operational Status, Prompt

SCE 1000 2xGBE, OL-7821-04 specifications

Cisco Systems OL-7821-04, SCE 1000 2xGBE is an advanced network service appliance designed to deliver superior performance and reliability for service providers seeking to optimize their networks. This compact yet powerful device is integral in addressing the growing demands of data traffic in telecommunications and data centers.

One of the standout features of the SCE 1000 is its ability to support both IPv4 and IPv6 networks, ensuring compatibility with current and future networking protocols. This dual-stack capability empowers service providers to seamlessly transition and integrate next-generation applications without jeopardizing service quality.

The SCE 1000 is equipped with two Gigabit Ethernet (GbE) ports that enhance its connectivity options and allow for increased bandwidth. This dual-port configuration supports high-speed data transfers and streamlined operations, making it ideal for enterprises with substantial networking demands. Its flexible interface options facilitate easy integration into existing network architectures without requiring extensive reconfiguration.

An essential characteristic of the SCE 1000 is its advanced service creation technology, which allows for dynamic traffic management. This feature intelligently prioritizes and optimizes applications, ensuring that critical services receive the bandwidth they need while maintaining overall network efficiency. Service providers can leverage this capability to implement Quality of Service (QoS) policies, delivering a consistent user experience even during peak usage times.

Furthermore, the SCE 1000 supports various traffic engineering methods, including deep packet inspection and application recognition, enabling operators to monitor and control network traffic effectively. This capability is particularly crucial in identifying and mitigating potential network threats, resulting in enhanced security measures.

With its robust architecture, the device also offers scalability, accommodating the growing network requirements of service providers. As businesses grow and data use expands, the SCE 1000 can adapt without compromising performance.

In summary, the Cisco Systems OL-7821-04, SCE 1000 2xGBE is a versatile network service appliance that combines high performance, advanced service creation technology, and strong security features. It stands out as an essential tool for service providers aiming to enhance their network capabilities and deliver superior services to customers. Its dual GbE ports, IPv4/IPv6 support, and dynamic traffic management make it a reliable choice for organizations anticipating significant data growth.