Cisco Supervisor Desktop ユーザ ガイド

エージェントのモニタ

[音声モニタ]ボタンを使用すると、エージェントの通話に参加せずに会話を聞くことが できます。

音声モニタ機能は、エージェントが通話中かどうかにかかわらず、エージェントがログイ ンするたびに有効になります。ただし、次の場合は有効になりません。

スーパーバイザが通話の参加者である場合

スーパーバイザが割り込み機能または代行受信機能を使用する場合

音量スライダを使用すると、エージェントの通話をモニタするときの音量を調整できま す。最後に使用した音量設定をシステムが記憶しているため、次にログインしたときに前 回の設定が使用されます。

エージェントのモニタを開始するには

1.エージェント ツリーで、エージェントを選択します。

2.[音声モニタ開始]ボタンをクリックするか、[介入]>[音声モニタ開始]の順 に選択します。

エージェントのモニタを停止するには

1.[音声モニタ停止]ボタンをクリックするか、[介入]>[音声モニタ停止]の順 に選択します。

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OL-8204-01-J

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Cisco Systems OL-8204-01-J スーパーバイザが通話の参加者である場合 スーパーバイザが割り込み機能または代行受信機能を使用する場合, エージェントのモニタを開始するには:, エージェントのモニタを停止するには:

OL-8204-01-J specifications

Cisco Systems OL-8204-01-J is a robust solution designed for modern networking needs, particularly in enterprise environments. As part of Cisco's comprehensive offerings, this model focuses on providing high performance, reliability, and advanced features necessary for today's complex networking demands.

One of the key characteristics of the OL-8204-01-J is its scalability. It is designed to support a wide range of network sizes, accommodating small businesses to large enterprises seamlessly. This flexibility ensures that organizations can expand their networks without the need for significant hardware upgrades, thus optimizing costs and minimizing disruption.

The OL-8204-01-J harnesses the power of advanced routing technologies, including Cisco's proprietary IOS software, which provides a rich set of features for better network management and security. This includes support for dynamic routing protocols, quality of service (QoS) features for traffic management, and robust security measures like integrated firewall and VPN capabilities. The device supports both IPv4 and IPv6 protocols, ensuring that it is future-proofed against network evolution.

Another notable feature is its high availability and redundancy capabilities. The OL-8204-01-J is equipped with dual power supplies and fans, providing failover options that minimize downtime, which is critical for business operations. Additionally, it supports features like Hot Standby Router Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP), ensuring continuous availability even during hardware failures.

Performance-wise, the OL-8204-01-J offers impressive throughput and low latency. Its architecture is built to handle increased data traffic while maintaining fast response times, which is essential for applications such as VoIP, video conferencing, and other bandwidth-intensive tasks. The device can also cater to multiple users and devices, making it ideal for environments where simultaneous access is required.

In terms of management, Cisco’s OL-8204-01-J comes equipped with a user-friendly interface, supporting both CLI and web-based management tools. Cisco Prime Infrastructure further enhances network visibility and control, allowing for easier configuration and troubleshooting.

In summary, Cisco Systems OL-8204-01-J stands out for its scalability, routing capabilities, high availability, performance, and ease of management. These features make it an excellent choice for organizations looking to build a reliable, efficient, and secure network infrastructure that can grow alongside their needs.