Cisco Supervisor Desktop ユーザ ガイド

コールへの割り込み

割り込み機能を使用すると、エージェントの通話に参加できます。[割り込み]ボタンを クリックすると、自動的に通話に追加されます。つまり、強制的な会議です。

エージェントには、スーパーバイザがコールに参加しようとしていることを示すメッセー ジが表示され、次に参加が成功したことを示すメッセージが表示されます。

割り込み機能を使用する場合、音声モニタは無効になります。

次の場合は割り込みできません。

エージェントが保留中の場合

エージェントが 2 つのコールを処理中の場合

エージェントが会議コール中の場合

スーパーバイザが別のコールを処理中の場合

割り込みを実行するには

1.チーム表示ペインで、エージェントのコールを選択します。

2.[割り込み]ボタンをクリックするか、[介入]>[割り込み]の順に選択します。 コールに追加されます。

会議中に[代行受信]をクリックすると、選択したコールのエージェントを会議 コールから切断し、スーパーバイザ自身は通話相手と会話を続行できます。

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OL-8204-01-J

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Image 24
Cisco Systems OL-8204-01-J manual コールへの割り込み, 割り込みを実行するには:, チーム表示ペインで、エージェントのコールを選択します。

OL-8204-01-J specifications

Cisco Systems OL-8204-01-J is a robust solution designed for modern networking needs, particularly in enterprise environments. As part of Cisco's comprehensive offerings, this model focuses on providing high performance, reliability, and advanced features necessary for today's complex networking demands.

One of the key characteristics of the OL-8204-01-J is its scalability. It is designed to support a wide range of network sizes, accommodating small businesses to large enterprises seamlessly. This flexibility ensures that organizations can expand their networks without the need for significant hardware upgrades, thus optimizing costs and minimizing disruption.

The OL-8204-01-J harnesses the power of advanced routing technologies, including Cisco's proprietary IOS software, which provides a rich set of features for better network management and security. This includes support for dynamic routing protocols, quality of service (QoS) features for traffic management, and robust security measures like integrated firewall and VPN capabilities. The device supports both IPv4 and IPv6 protocols, ensuring that it is future-proofed against network evolution.

Another notable feature is its high availability and redundancy capabilities. The OL-8204-01-J is equipped with dual power supplies and fans, providing failover options that minimize downtime, which is critical for business operations. Additionally, it supports features like Hot Standby Router Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP), ensuring continuous availability even during hardware failures.

Performance-wise, the OL-8204-01-J offers impressive throughput and low latency. Its architecture is built to handle increased data traffic while maintaining fast response times, which is essential for applications such as VoIP, video conferencing, and other bandwidth-intensive tasks. The device can also cater to multiple users and devices, making it ideal for environments where simultaneous access is required.

In terms of management, Cisco’s OL-8204-01-J comes equipped with a user-friendly interface, supporting both CLI and web-based management tools. Cisco Prime Infrastructure further enhances network visibility and control, allowing for easier configuration and troubleshooting.

In summary, Cisco Systems OL-8204-01-J stands out for its scalability, routing capabilities, high availability, performance, and ease of management. These features make it an excellent choice for organizations looking to build a reliable, efficient, and secure network infrastructure that can grow alongside their needs.