Cisco Systems RVS4000RF manual My DSL service’s PPPoE is always disconnecting

Troubleshooting

A

STEP 4	In the Search Results, click the Download Software link for your router (usually the
	first link).
STEP 5	Click the Router Firmware Rescue Utility link.
STEP 6	Click the link for the latest release.
STEP 7	Click the Download Now button.
STEP 8	Continue through the screens to download the most recent firmware.
STEP 9	Extract the file setup.exe from the zip file, then run setup.exe to install the utility on
	your computer.

STEP 10 Disconnect the network cables from all of the router’s LAN and WAN ports, except the network cable to the computer that has the firmware upgrade utility.

STEP 11 Double-click the RVS4000 Upgrade Utility icon on your desktop. Alternatively, run the utility by clicking Start > All Programs > Cisco Small Business RVS4000.

STEP 12 Follow the on-screen instructions to perform the upgrade.

My DSL service’s PPPoE is always disconnecting.

PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to “keep alive” the connection. This may not always work, so you may need to re-establish connection periodically.

STEP 1 To connect to the router, go to the web browser, and enter http://192.168.1.1 or the IP address of the router.

STEP 2 Enter the password, if asked (default password is admin).

STEP 3 On the Setup > WAN menu, select the option Keep Alive, and set the Redial Period option at 20 (seconds).

STEP 4 Click Save.

If the connection is lost again, follow steps 1 and 2 to re-establish connection.

Cisco RVS4000 Security Router with VPN Administrator Guide 125