Troubleshooting
Cisco RVS4000 Security Router with VPN Administrator Guide 119
A
STEP 3 At the command prompt, type ping 192.168.1.1 and press Enter.
•If you get a reply, the computer is communicating with the router.
•If you do NOT get a reply, check the cable, and make sure Obtain an IP
address automatically is selected in the TCP/IP settings for your Ethernet
adapter.
STEP 4 At the command prompt, type ping followed by your Internet IP address and press
Enter. You can find the Internet IP Address in the configuration utility of the router.
For example, if your Internet IP address is 1.2.3.4, you would enter ping 1.2.3.4 and
press Enter.
•If you get a reply, the computer is connected to the router.
•If you do NOT get a reply, try the ping command from a different computer
to verify that your original computer is not the cause of the problem.
STEP 5 At the command prompt, type ping www.cisco.com and press Enter.
•If you get a reply, the computer is connected to the Internet. If you cannot
open a web page, try the ping command from a different computer to verify
that your original computer is not the cause of the problem.
•If you do NOT get a reply, there may be a problem with the connection. Try
the ping command from a different computer to verify that your original
computer is not the cause of the problem.
I am not getting an IP address on the Internet with my Internet connection.
STEP 1 Refer to “I want to test my Internet connection.” on page 118 above to verify
that you have connectivity.
STEP 2 If you need to clone the MAC address of your Ethernet adapter onto the router, see
the MAC Address Clone section of Chapter 5, “Setting Up and Configuring the
Router” for deta ils.
STEP 3 Make sure you are using the right Internet settings. Contact your ISP to see if your
Internet connection type is DHCP, Static IP Address, or PPPoE (commonly used by
DSL consumers). Please refer to the Basic Setup section of Chapter 5, “Setting
Up and Configuring the Router” for details on Internet Connection Type settings.
STEP 4 Make sure you use the right cable. Check to see if the Internet LED is solidly lit.