Canon BJC-5100 5, Troubleshooting

Troubleshooting

Chapter 5 Troubleshooting 5-1

Due to today’s rapidly changing computer environment,we have placed

troubleshooting information in a variety of places to ensure that the most

accurate information possible is available.The best way to find current

information is through our online support services and through our

Fax Retrieval System.Online services include the World Wide Web and

our BBS.

This chapter also contains information to help you solve printer

problems.It covers a few basic problems and describes how to clear a

paper jam.For complete problem solving information, be sure to use our

support services.

See Canon Customer Care Centerin Chapter 1 (page 1-4) for details on

Canon’s customer technical support options.

Identifying Your Printer Problem

Before contacting Canon,identify your printer problem and make sure

you have the following information:

❍Product name—BJC-5100 Series

❍Serial number

❍Place of purchase

❍Nature of problem

❍Steps you have taken to solve the problem and the results

5Troubleshooting

Contents

Main Copyright Disclaimer Trademarks Using Your Documentation Quick Start Guide N C Page Contents 1 Introduction 2 Using the Printer With Windows 98, Windows 95, and Windows NT 4.0 3 Paper Handling 4 Maintaining the Printer 5 Troubleshooting Appendix A Specifications Glossary Index FCC Regulations 1 Introduction Supplies and Accessories N BJ Cartridges and BJ Tanks N Canon Specialty Papers Canon Customer Care Center N Servicing the Printer N Important Safety Instructions C Page Page Page N 2 N Understanding the Printer Driver Using the Printer With Windows98, Windows 95, and Windows NT 4.0 Printing a Document Using the Printer Driver in Windows N 2-4 Using the Printer With Windows Chapter 2 The Settings Tab Chapter 2 Using the Printer With Windows 2-5 With Windows Custom Settings The Troubleshooting Tab The Maintenance Tab The Windows 98 and Windows 95 Tabs N The General Tab The Details Tab N Page The Windows NT 4.0 Tabs N The General Tab The Ports Tab The Scheduling Tab Page The Security Tab Specifying Your Printing Options on the Windows Tabs Printing Speed Versus Color Ways to Improve Print Speed in Windows Page 3 Paper Handling Selecting Paper Types Plain Paper High Gloss Photo Film Glossy Photo Paper Glossy Photo Cards Banner Paper Brilliant White Paper High Resolution Paper T-Shirt Transfers Greeting Cards Bubble Jet Paper (water resistant) Fabric Sheets N Assorted Paper Starter Kit Paper Guidelines Paper Sizes N Paper Size Measurements Feed Method Media Types Loading Paper Automatically Feeding Paper Page Auto Feed Guidelines Manually Feeding Paper N Page Printing on Envelopes Page Using Canons Specialty Papers N Specialty Paper Guidelines Page Canons High Resolution Paper Using the Cleaning Sheet Fabric Sheet Printing on a Fabric Sheet Page Page Printing on Banner Paper N Page Page Page Page 4 Maintaining the Printer Printer Guidelines Cleaning the Printer C N Printing a Test Print N Performing Printer Maintenance Through the Printer Driver N Aligning the Print Heads N Cleaning the Print Heads N Saving Power N BJ Cartridge Guidelines Choosing Which BJ Cartridges to Use N Replacing BJ Cartridges and BJ Tanks N C BJ Cartridge and BJ Tank Maintenance C Replacing a BJ Cartridge Page Page Page C N Replacing a BJ Tank in the BC-21e Color BJ Cartridge Page Page Storing a BJ Cartridge N Transporting the Printer Page 5 Troubleshooting Identifying Your Printer Problem N Basic Problems Cannot Install the Printer Driver Paper Does Not Feed From Sheet Feeder N An Error Message Appears Page Page Printing Halts C Printout Is Unsatisfactory Page Page Error Conditions Clearing Paper Jams Page A Specifications Printing Specifications Printing Method Paper Handling Recommended Paper Types Paper Weight Print Speed Print Width (max) Line Feed Speed Printable area for paper Printable area for envelopes BJ Cartridges BC-21e Color BJ Cartridge BC-22e Photo BJ Cartridge BC-23 Enhanced Black BJ Cartridge General Page G Glossary Page Page Page Page Page I Index A B C D E F G H I L M N O P R S T U V W FCC Regulations Bubble Jet Printer Model K10902 Canadian Radio Interference Regulations