Troubleshooting, Identifying Your Printer Problem | Canon BJC-5100

Troubleshooting 5

Due to today’s rapidly changing computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best way to find current information is through our online support services and through our Fax Retrieval System. Online services include the World Wide Web and our BBS.

This chapter also contains information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our support services.

See Canon Customer Care Center in Chapter 1 (page 1-4) for details on

Canon’s customer technical support options.

Identifying Your Printer Problem

Before contacting Canon, identify your printer problem and make sure you have the following information:

❍Product name—BJC-5100 Series

❍Serial number

❍Place of purchase

❍Nature of problem

❍Steps you have taken to solve the problem and the results

Troubleshooting


Chapter 5	Troubleshooting 5-1

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Canon BJC-5100 user manual Troubleshooting, Identifying Your Printer Problem

Contents

BJC-5100 Disclaimer CopyrightTrademarks User’s Manual Using Your DocumentationConventions Quick Start GuidePage Contents Performing Printer Maintenance Through the Printer Driver Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Canon Customer Care Center Servicing the Printer Important Safety Instructions Introduction Introduction Introduction Understanding the Printer Driver Canon Printing a DocumentStart your Make sure Using the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab General Tab Windows 98 and Windows 95 Tabs Details Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Specifying Your Printing Options on the Windows Tabs Printing Speed Versus Color Ways to Improve Print Speed in Windows Using the Printer With Windows Plain Paper Selecting Paper Types Banner Paper High Gloss Photo FilmGlossy Photo Paper Glossy Photo Cards Fabric Sheets High Resolution PaperShirt Transfers Greeting Cards Bubble Jet Paper water resistant Transparencies Paper GuidelinesAssorted Paper Starter Kit Paper Size Measurements Paper Sizes Media Method Limit Sheets Media Types Automatically Feeding Paper Loading Paper Make sure the printer is turned on Auto Feed Guidelines Check Manually Feeding PaperInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Specialty Paper Guidelines Using Canon’s Specialty Papers Paper type Drying time approx Using the Cleaning Sheet Canon’s High Resolution PaperSet up Printing on a Fabric Sheet Fabric Sheet Insert the sheet with the cloth side out toward you Dry Printing on Banner Paper Feed slot At a crease Clear space in front of the paper output slot of the printer Output Paper Handling Printer Guidelines Maintaining the Printer Cleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BC-22e Photo BJ Cartridge BJ Cartridge GuidelinesChoosing Which BJ Cartridges to Use BC-21e Color BJ Cartridge Replacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Out of its Protective Packaging Store or Cartridge Material From Close the printer cover Take the new Replacing a BJ Tank in the BC-21e Color BJ Cartridge A plastic bag to keep from spilling any residual ink Remove Close the blue cartridge holder cover Open Storing a BJ Cartridge Close Carefully set Turn off Transporting the Printer Pack the printer Identifying Your Printer Problem Troubleshooting NO. ABC Basic Problems Cause Solution Cannot Install the Printer Driver Paper Does Not Feed From Sheet Feeder An Error Message Appears Printer driver again Check the status of the printer port LPT1Driver Rebuild the document and print it again Clean up your hard diskReinstall the printer driver Check your memory Printout Is Unsatisfactory Printing Halts Try to use another printer cable Change the WPS driver port setting or delete the WPS driver Check your media type CauseSolutionCheck the printer driver settings Pause the printer Clearing Paper Jams Error Conditions Troubleshooting Paper Size Printing SpecificationsPrinting Method Paper Handling Print Width max Paper WeightRecommended Paper Types Print Speed Printable area for paper Print ResolutionPrintable area for envelopes BJ Cartridges General Specifications Color Management Automatic feedBJ cartridge Bubble Jet printing Gamma Error DiffusionFont Form feed Intensity High Speed Error DiffusionHue Ink Cartridge Storage Box Pitch Noise levelOrientation Parallel interface Printable area ResolutionPrinter driver Glossary Index Index Index Index Index Index Bubble Jet Printer Model K10902 FCC Regulations Canadian Radio Interference Regulations