Try to use another printer cable | Canon BJC-5100 specification

The last part of print job is not printing

CauseSolution

Paper used for printing differs from the paper size specified in the software application and printer driver

Parallel cable not connected correctly

Specify the paper size you are using in the driver Paper Size setting

If your software application allows you to specify the paper size in the page setup, ensure that the Paper Size settings in the software application and the printer driver are the same.

Check the parallel cable

Make sure the parallel cable is securely fastened to the computer and the printer. For details, see the Quick Start Guide.

Printer cable fault	Try to use another printer cable
	Make sure you are using an IEEE 1284 ECP-compatible
	parallel interface cable.
Switching device or	Disconnect the switching device or external buffer
external buffer fault	Print with the printer directly connected to the computer.
	If you can then print normally, the fault is probably in the
	switching device or external buffer. Consult the switching
	device or external buffer supplier.

Windows Printing System (WPS) driver is installed on the computer. You may not be able to print correctly with a WPS printer driver installed on your computer.

Change the WPS driver port setting or delete the WPS driver

To change the port setting, open the WPS Driver Properties window. Windows 98 and Windows 95—In the Details tab, select FILE in the “Print to Port” setting. Windows NT 4.0—In the Ports tab, make sure LPT1 is set to the Canon BJC-5100.

To delete the WPS driver, click Start, Settings, and Printers. Right-click on the WPS printer icon and click Delete. After deleting the WPS printer driver, re-install the BJC-5100 printer driver.

To continue using the WPS printer, install a second parallel port.

Troubleshooting

Chapter 5

Troubleshooting 5-9

Image 87

Canon BJC-5100 user manual Try to use another printer cable, Change the WPS driver port setting or delete the WPS driver

Contents

BJC-5100 Copyright DisclaimerTrademarks User’s Manual Using Your DocumentationConventions Quick Start GuidePage Contents Performing Printer Maintenance Through the Printer Driver Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Canon Customer Care Center Servicing the Printer Important Safety Instructions Introduction Introduction Introduction Understanding the Printer Driver Canon Printing a DocumentStart your Make sure Using the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab General Tab Windows 98 and Windows 95 Tabs Details Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Specifying Your Printing Options on the Windows Tabs Printing Speed Versus Color Ways to Improve Print Speed in Windows Using the Printer With Windows Plain Paper Selecting Paper Types Banner Paper High Gloss Photo FilmGlossy Photo Paper Glossy Photo Cards Fabric Sheets High Resolution PaperShirt Transfers Greeting Cards Bubble Jet Paper water resistant Paper Guidelines TransparenciesAssorted Paper Starter Kit Paper Size Measurements Paper Sizes Media Method Limit Sheets Media Types Automatically Feeding Paper Loading Paper Make sure the printer is turned on Auto Feed Guidelines Manually Feeding Paper CheckInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Specialty Paper Guidelines Using Canon’s Specialty Papers Paper type Drying time approx Canon’s High Resolution Paper Using the Cleaning SheetSet up Printing on a Fabric Sheet Fabric Sheet Insert the sheet with the cloth side out toward you Dry Printing on Banner Paper Feed slot At a crease Clear space in front of the paper output slot of the printer Output Paper Handling Printer Guidelines Maintaining the Printer Cleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BC-22e Photo BJ Cartridge BJ Cartridge GuidelinesChoosing Which BJ Cartridges to Use BC-21e Color BJ Cartridge Replacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Out of its Protective Packaging Store or Cartridge Material From Close the printer cover Take the new Replacing a BJ Tank in the BC-21e Color BJ Cartridge A plastic bag to keep from spilling any residual ink Remove Close the blue cartridge holder cover Open Storing a BJ Cartridge Close Carefully set Turn off Transporting the Printer Pack the printer Identifying Your Printer Problem Troubleshooting NO. ABC Basic Problems Cause Solution Cannot Install the Printer Driver Paper Does Not Feed From Sheet Feeder An Error Message Appears Check the status of the printer port LPT1 Printer driver againDriver Rebuild the document and print it again Clean up your hard diskReinstall the printer driver Check your memory Printout Is Unsatisfactory Printing Halts Try to use another printer cable Change the WPS driver port setting or delete the WPS driver Check your media type CauseSolutionCheck the printer driver settings Pause the printer Clearing Paper Jams Error Conditions Troubleshooting Paper Size Printing SpecificationsPrinting Method Paper Handling Print Width max Paper WeightRecommended Paper Types Print Speed Print Resolution Printable area for paperPrintable area for envelopes BJ Cartridges General Specifications Color Management Automatic feedBJ cartridge Bubble Jet printing Gamma Error DiffusionFont Form feed Intensity High Speed Error DiffusionHue Ink Cartridge Storage Box Pitch Noise levelOrientation Parallel interface Resolution Printable areaPrinter driver Glossary Index Index Index Index Index Index Bubble Jet Printer Model K10902 FCC Regulations Canadian Radio Interference Regulations