Canon Customer Care Center | Canon BJC-5100 manual

Canon Customer Care Center

Canon Computer Systems, Inc. offers a full range of customer technical support* options including:

❍24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366)

❍Speak to a technician free of service charge (currently Monday– Friday, 8:00 a.m.–10:00 p.m. and Saturday 12:00 p.m.–6:00 p.m. EST, excluding holidays) for products still under warranty** (1-757-413-2848)

❍Speak to a technician (currently $24.99) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty (1-800-423-2366)

Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200)

❍To find out about all Canon products and accessories, to download the latest drivers, and to explore all your technical support options including e-mail support, visit the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)

❍24-hour, toll-free Fax Retrieval System (1-800-526-4345)

❍To download the latest printer driver using your modem, 24-hour Bulletin Board Service (1-757-420-2000)

❍Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121).

❍In other countries, please contact your Canon dealer.

*Support program specifics subject to change without notice. **Refer to individual product information for warranty details.

NSee Chapter 5, Troubleshooting, before contacting Canon to make sure you have the necessary information available.

1-4 Introduction

Chapter 1

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Canon BJC-5100 user manual Canon Customer Care Center

Contents

BJC-5100 Disclaimer CopyrightTrademarks Quick Start Guide Using Your DocumentationConventions User’s ManualPage Contents Performing Printer Maintenance Through the Printer Driver Introduction Supplies and Accessories BJ Cartridges and BJ Tanks Canon Specialty Papers Canon Customer Care Center Important Safety Instructions Servicing the Printer Introduction Introduction Introduction Understanding the Printer Driver Make sure Printing a DocumentStart your Canon Using the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab Windows 98 and Windows 95 Tabs General Tab Details Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Printing Speed Versus Color Specifying Your Printing Options on the Windows Tabs Ways to Improve Print Speed in Windows Using the Printer With Windows Selecting Paper Types Plain Paper Glossy Photo Cards High Gloss Photo FilmGlossy Photo Paper Banner Paper Bubble Jet Paper water resistant High Resolution PaperShirt Transfers Greeting Cards Fabric Sheets Transparencies Paper GuidelinesAssorted Paper Starter Kit Paper Sizes Paper Size Measurements Media Types Media Method Limit Sheets Loading Paper Automatically Feeding Paper Make sure the printer is turned on Auto Feed Guidelines Check Manually Feeding PaperInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Using Canon’s Specialty Papers Specialty Paper Guidelines Paper type Drying time approx Using the Cleaning Sheet Canon’s High Resolution PaperSet up Fabric Sheet Printing on a Fabric Sheet Insert the sheet with the cloth side out toward you Dry Printing on Banner Paper At a crease Feed slot Clear space in front of the paper output slot of the printer Output Paper Handling Maintaining the Printer Printer Guidelines Cleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BC-21e Color BJ Cartridge BJ Cartridge GuidelinesChoosing Which BJ Cartridges to Use BC-22e Photo BJ Cartridge Replacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Store or Out of its Protective Packaging Material From Cartridge Close the printer cover Replacing a BJ Tank in the BC-21e Color BJ Cartridge Take the new Remove A plastic bag to keep from spilling any residual ink Close the blue cartridge holder cover Storing a BJ Cartridge Open Carefully set Close Transporting the Printer Turn off Pack the printer Troubleshooting Identifying Your Printer Problem Basic Problems NO. ABC Cannot Install the Printer Driver Cause Solution Paper Does Not Feed From Sheet Feeder An Error Message Appears Printer driver again Check the status of the printer port LPT1Driver Check your memory Clean up your hard diskReinstall the printer driver Rebuild the document and print it again Printing Halts Printout Is Unsatisfactory Change the WPS driver port setting or delete the WPS driver Try to use another printer cable Pause the printer CauseSolutionCheck the printer driver settings Check your media type Error Conditions Clearing Paper Jams Troubleshooting Paper Handling Printing SpecificationsPrinting Method Paper Size Print Speed Paper WeightRecommended Paper Types Print Width max Printable area for paper Print ResolutionPrintable area for envelopes BJ Cartridges General Specifications Bubble Jet printing Automatic feedBJ cartridge Color Management Form feed Error DiffusionFont Gamma Ink Cartridge Storage Box High Speed Error DiffusionHue Intensity Parallel interface Noise levelOrientation Pitch Printable area ResolutionPrinter driver Glossary Index Index Index Index Index Index FCC Regulations Bubble Jet Printer Model K10902 Canadian Radio Interference Regulations