Cannot Install the Printer Driver

Cause

Solution

Installation was

Install the printer driver

interrupted

Refer to the Quick Start Guide and install the printer driver

 

using the correct procedure. If you are reinstalling the

 

printer driver, remove the installed BJ printer driver and

 

then install the printer driver again.

 

To uninstall the printer driver, click Start, Settings, and

 

then Printers. Right-click on the Canon BJC-5100icon

 

and click on Delete. Follow the on-screen instructions.

 

For details about installing the printer driver, see the

 

Quick Start Guide.

Other application

Quit other programs

programs are running

Quit any other application programs that are running and

 

start the installation again.

The CD ROM drive is

Check your CD ROM drive

not specified correctly

Windows 98, Windows 95, or Windows NT 4.0:

 

Double-click My Computer and then double-click the

 

CD ROM icon in the new window. Refer to the Quick Start

 

Guide and proceed with the installation.

Problem with the

Verify your CD ROM drive

CD ROM

You may need to reduce the speed of your CD ROM. To

 

lower the speed/cache for the CD-ROM drive, follow these

 

steps: Right-click on the My Computer icon on the

 

Desktop, and click on Properties. Select the Device

 

Manager tab; double-click on CD ROM, and note the type

 

of CD-ROM driver that is being used. Select the

 

Performance tab. Click on the File System button at the

 

bottom left of the dialog box. Select the CD ROM tab.

 

Change “Supplemental cache size” to Small and “Optimize

 

access pattern for” to Double Speed Drive. Click on OK,

 

and OK again. Click on Start and Shut Down. Restart the

 

computer. Install Canon Creative. Install applications

 

individually.

 

Check that the Windows Explorer can successfully read

 

the CD.

 

If the CD is unreadable, call the Canon Customer Care

 

Center (see page 1-4).

Troubleshooting

Chapter 5

Troubleshooting 5-3

Page 81
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Canon BJC-5100 user manual Cannot Install the Printer Driver, Cause Solution