Troubleshooting, Introduction | Datamax Allegro 2 specification

♦Troubleshooting

4.0Introduction

This chapter provides general operator service to help maintain print quality when using media other than the recommended 4 mil stock. It also provides basic ideas to help identify common installation and communication interface problems. If there is any doubt about your ability to perform the procedures outlined in this chapter, contact a qualified service technician or your service representative for instruction before making any adjustments.

Allegro2

59

Image 67

Datamax Allegro 2 manual Troubleshooting, Introduction

Contents

Allegro2 Operator’s Manual Part Number Revision A3 Agency Compliance and Approvals Page Important Safety Instructions Page Contents Maintenance Introduction Getting StartedUnpacking and Inspection Mechanism Detail Location of Parts on Your Printer Rear View Tear Bar Assembly Installation Tear- off Assembly Installation Buttons, Lights and Switches Using the Printer Control Panel Getting Started Ribbon SwitchPaper/Ribbon Light Installation Media InstallationLabels Label Loading Instructions Ribbon Loading Ribbon Loading Instructions To install a Memory Module Using the Printer OptionsAvailable Modules 256K and 512K RAM Modules OptionsCutter Font ROM Modules Present Sensor Peel and PresentMedia Rewinder Getting Started Allegro2 Power Up Self-Test Setting Up Your PrinterChecking Voltage Selection Test Label Part Number Description Interfacing to the PrinterInterface Cables Connecting to a CRT Sample InstallationsConnecting to a PC Connecting to Your Non-ASCII Device Connecting to Your Minicomputer Switch Settings Switch Settings Word Length Setting the Baud RateBaud 9600 4800 2400 1200 300 Test Baud Rate Switch Settings and Functions Other Switches Immediate Commands Programming Commands Char Description Format System-Level Commands Batch, 1-Cutter Enable Description Format Label-Formatting Commands Special Label-Formatting Commands Programming Examples 10 Font-Loading Commands Example line Setting Up Your Printer Allegro2 Creating Labels Using Internal Batch Software Printer Used With a Link CRT Check Link CRT SettingsConnect Cables Batch System Initialization Function Default Settings Verify Setup, Power Up, and Load Media Function Keys Formatting and Printing LabelsAvailable Fonts and Barcodes Menu Screens Label Name NEW Label Name ALT-P Screen Print Parameters Description Default Range Other Important Keys Print Label Screen Header Create/Modify Label Screen Creating Labels Using Internal Batch Software Sample Label Format Creating Labels Using Internal Batch Software Invalid Font Type Smooth Font Information Smooth Font Valid BH Ranges Number OUT of Range Creating Labels Using Internal Batch Software Not Enough Room for Field Data Lines Lhhhvvv Creating Labels Using Internal Batch Software = Day number 1 = Monday Time and Date Information Format Prints Sample Print Label Screen Print Label Screen Creating Labels Using Internal Batch Software System Maintenance Menu System Maintenance Screen Print Test Label Reset PrinterCopy Module Metric Command Valid Inputs Create/Modify Label CommandsQuick Reference Listing Special Keys Print Parameters ALT-PKey Function Troubleshooting Controlling Print Quality Tag Stock or Stiff Media Mechanical AdjustmentsAligning the Printhead Direct-Thermal Stock Printhead Alignment Label Stock Tracking Adjustment Printhead Alignment ProcedureRibbon Feed and Tracking Adjustments Fine Printhead Alignment Troubleshooting Allegro2 Printhead Mount Assembly Adjusting Printhead Pressure and Support Unacceptable Print Quality TroubleshootingPrinter Does Not Print, or Prints Several Labels at once Unable to print in rotation Erratic PrintingRibbon Does Not Advance Skips Every Other Label Printer fails to turn on Prints Light on the Right Side of the Label Interior and Exterior MaintenanceDrive Roller Area Method Interval Cleaning Schedule Cleaning the Printhead Cleaning the Printhead Maintenance Allegro2 Page Appendix a Ascii Control Code Chart Maintenance Allegro2 Char Hex Dec Page Table B-3 Options Appendix B Switch Settings and Cable InterfacingTable B-1 Baud Rate Table B-2 Word Length Table B-2 Printer Default Communication Parameters Signal PinTable B-1 I/O Port Wiring Paramete Default Value Table C-1 Valid Human-Readable Font Ascii Characters Appendix CAvailable Fonts and Barcodes Fonts Table C-2 Font Sizes Font 6 62-character alphanumeric, uppercase Available Fonts and Barcodes Barcodes Table C-3 Barcode Characteristics Hbic Barcode I Codabar Kmart NON EDI Uppercase T Error CodesLowercase Uppercase R Allegro2 Table E-2 Printer Pin Connections Appendix ETable E-1 Printer Interface Cables Pin Description Straight Cable MXM PC DB25P to Printer Figure E-5 Centronics Parallel Interface Converter ∙ Parallel to Serial Adapter Part Number Printing Appendix F Barcodes Fonts Label Material Media Table F-1 Media Dimensions Label/Tag Media Specifications Electrical Lights, Buttons, Switch and POTLists of Approved Media Communications Interfacing Physical EnvironmentalOptions 256K Flash Eeprom Specifications Allegro2 Printer Appendix G Thermal Printhead Warranty Service Procedures Limitation of Liability General Warranty Provisions