Troubleshooting Basic Problems
Print Quality Problems
Error Recovery
Calling for Service
Basic Problems
Use the following information to find solutions for printing problems you encounter. If you cannot fix the problem, contact
Dell at support.dell.com. You may have a printer part that requires cleaning or replacement by a service technician.
The print is getting light, but the Toner Low/Replace Drum light is not on.
1. Remove the toner cartridge.
2. Firmly shake it side-to -side and front-to -back several times to redistribute the toner.
3. Reinsert the toner cartridge, and continue printing.
Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the toner
cartridge.
The Toner Low/Replace Drum light is on (not blinking).
1. Remove the toner cartridge.
2. Firmly shake it side-to -side and front-to -back several times to redistribute the toner.
3. Reinsert the toner cartridge, and continue printing.
Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the toner
cartridge.
The Toner Low/Replace Drum light is blinking.
The imaging drum is approaching full and needs to be replaced. Order a new imaging drum.
The Toner Low/Replace Drum and the Error lights are blinking.
The imaging drum is full and needs to be replaced. The printer will not print any more pages until the imaging drum is
replaced.
The Load Paper light is on, even though there is paper loaded in Tray 1 or Tray 2.
Ensure that the tray is pushed in all the way.
The printer is on, and the Error light is on.
Ensure that the printer cover is closed.
The operator panel lights do not come on when the printer is turned on.