Dell 1720/1720DN Appendix

Appendix

Dell Technical Support Policy

Contacting Dell

Warranty and Return Policy

Dell Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting

process and provides for restoration of the Operating System, application software and hardware drivers to the original

default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-

installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell

Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third -

party software and peripherals is provided by the original manufacturer, including those purchased and/or installed

through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Contacting Dell

You can access Dell Support at support.dell.com . Select your region on the WELCOME TO DELL SUPPORT page, and fill in

the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

World Wide Web

www.dell.com/

www.dell.com/ap/ (for Asian/Pacific countries only)

www.dell.com/jp/ (for Japan only)

www.euro.dell.com (for Europe only)

www.dell.com/la/ (for Latin American countries)

Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user: anonymous, and use your email address as your password.

Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

support.jp.dell.com/jp/jp/tech/email/ (for Japan only)

support.euro.dell.com (for Europe only)

Electronic Quote Service

apmarketing@dell.com (for Asian/Pacific countries only)

Contents

Main Dell Laser Printer 1720/1720dn User's Guide Notes, Notices, and Cautions Page Finding Information Page Software Overview Dell Toner Management System Printing Status Window Dell Printer Supplies Reorder Application Status Monitor Center Dell Local Printer Settings Utility Page Set IP Address Utility Dell Printer Software Uninstall Utility Driver Profiler Dell Printer Configuration Web Tool Dell Printer Alert Utility About Your Printer Understanding Your Printer Understanding the Operator Panel Printing the Printer Settings Configuration Sheet Choosing the Right Cable Printing Manually Feeding a Print Job Printing on Both Sides of the Paper Dell Laser Printer 1720 Manual Duplex Dell Laser Printer 1720dn Automatic Duplex Printing Multiple Page Images on One Page (N-Up Printing) Printing a Booklet Printing a Poster Printing on Letterhead Canceling a Print Job From the Printer Operator Panel From Your Computer Page Operator Panel Menus Network Menu Parallel Menu Setup Menu USB Menu Utilities Menu Page Maintaining Your Printer Ordering Supplies Printer Attached to a Network Printer Attached Locally to a Computer Storing Supplies Replacing the Toner Cartridge Page Replacing the Imaging Drum Page Cleaning the Printhead Lens Page Operator Panel Lights Common Light Sequences Secondary Error Light Sequences Paper Jam Secondary Light Sequences Printer Status Ready/Power Saver Busy Hex Trace Ready Waiting Page Troubleshooting Basic Problems Page Print Quality Problems Print is too light. Print is too dark, or the background is gray. White lines appear on the page. Streaked horizontal lines appear on the page. Streaked vertical lines appear on the page. The page contains print irregularities. Toner specks appear on the page. Page Printed pages are blank. Printed pages are solid black. Paper curls badly once it prints and exits to the bin. Error Recovery Load <input source> <type> <size> Load Manual <type> <size> Output Bin Full Remove Paper Insert Duplex Pages in Tray 1, Then Press Continue Page Page Page 201 Paper Jam Remove Cartridge 202 Paper Jam Open Rear Door 231 Duplex Paper Jam Open Rear Door 232 Duplex Paper Jam Remove Tray 1 233 Duplex Paper Jam Remove Tray 1 234 Paper Jam Check Duplex 235 Duplex Paper Jam Unsupported Size 241 Paper Jam Check Tray 1 242 Paper Jam Check Tray 2 251 Paper Jam Check Manual Feeder Calling for Service Installing Optional Hardware Installing the 550-Sheet Optional Drawer Configuring the Paper Trays Dell Laser Printer 1720/1720dn Attached Locally to a Computer Page Dell Laser Printer 1720dn Attached to a Network Installing an Optional Memory Card Page Page Specifications Overview Environmental Specifications Noise Emissions Levels Emulation, Compatibility, and Connectivity MIB Compatibility Operating System Support Print Media Guidelines Media Types and Sizes Cables Certifications Loading Paper Loading the 250-Sheet and 550-Sheet Paper Trays Page Loading the Manual Feeder Page Appendix Dell Technical Support Policy Contacting Dell Page Setting up for Local Printing Windows Installing the Printer Drivers Installing Additional Printer Drivers Installing Additional Printer Software Macintosh Mac OS X: Adding the Printer in Print Center or Printer Setup Utility Mac OS 9: Creating a Desktop Printer With Desktop Printer Utility Linux Licensing Notice BSD License and Warranty statements GNU License Page Page Page Page Page Page Page Setting up for Network Printing Print and Check the Network Setup Page Windows Supported Printer Drivers Supported Network Printer Ports Direct Attachment With a Network Cable (Using a Print Server) Direct Attachment With a Network Cable (No Print Server) Remotely Installing Network Printer Drivers Shared Printing Share the Printer Install the Shared Printer on Client Computers Point and Print Peer-to-Peer Macintosh Mac OS X: Adding the Printer in Print Center or Printer Setup Utility Mac OS 9: Creating a Desktop Printer With Desktop Printer Utility