42 Solving Problems
Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 68).
• Ensure that the memory you are using is supported by your computer. For more information about the
type of memory supported by your computer, see "Memory" on page66.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).
CLEAN THE MOUSE —See "Mouse" on page110.
CHECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins.
Straighten any bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your computer.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Press <
u>
,
press the up- and down-arrow keys
to highlight
Shut down
or
Turn Off
, and then press
<Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the setup diagram.
4
Turn on the computer.
TEST THE MOUSE —Connect a properly working mouse to the computer, then try using the mouse.
CHECK THE MOUSE SETTINGS —
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Mouse
.
3
Adjust the settings, as needed.
REINSTALL THE MOUSE DRIVER —See "Reinstalling Drivers" on page55.