Dell 500m manual If You Drop or Damage Your Computer, Resolving Other Technical Problems

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If the computer does not start, or if you cannot identify the damaged components, contact Dell (see "Contacting Dell" on page 127).

If You Drop or Damage Your Computer

1Save and close any open files, exit any open programs, and shut down the computer (see "Turning Off Your Computer" on page 42).

2Disconnect the AC adapter from the computer and from the electrical outlet.

3Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

4Remove and reinstall the battery.

5Turn on the computer.

NOTE: See "Limited Warranties and Return Policy" on page 105 for information on your warranty coverage.

If the computer does not start, or if you cannot identify the damaged components, contact Dell (see "Contacting Dell" on page 127).

Resolving Other Technical Problems

G O TO T H E DE L L S U PP O RT W E BS I TE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 126 for a description of the hardware and software support provided by Dell.

E- M A I L D E LL — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mailmessage from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 126 for a description of the hardware and software support provided by Dell.

C ON TA C T D E LL — If you cannot solve your problem using the Dell™ Support website or e-mail service, call Dell for technical assistance (see "Contacting Dell" on page 127). See "Dell Technical Support Policy (U.S. Only)" on page 126 for a description of the hardware and software support provided by Dell.

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Solving Problems