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Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Tell Me How help file. To access the help file, see "Accessing Help" on page 86.

CD and DVD Problems

If you cannot play a CD or DVD

NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.

E N S U R E T H A T W I N D O W S ® R EC O GN I Z E S T H E D RI VE Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable

disk and restart the computer. Verify that the light is blinking, indicating normal operation.

TR Y A N O TH ER D I S C Insert another disc to eliminate the possibility that the original disc is defective.

E N S U R E T H A T T H E CD I S S N AP PE D T O T H E S P I N D L E .

A DJ U S T T H E W I N D OW S VO L U M E C O N T RO L Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

RE I N S T A LL TH E DR I VE

1 Save and close any open files, exit any open programs, and shut down the computer.

2 Remove the drive. See "Using the Module Bay" in the Tell Me How help file for instructions. To access the help file, see "Accessing Help" on page 86.

3 Reinstall the drive.

4 Turn on the computer.

C LE A N T H E D RI V E O R D I S C See "Cleaning Your Computer" in the Tell Me How help file for instructions. To access the help file, see "Accessing Help" on page 86.

If you cannot eject the CD, CD-RW, or DVD drive tray

1 Ensure that the computer is shut down and turned off (see page 42).

2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3 Gently pull out the tray until it stops.

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Using CDs, DVDs, and Other Multimedia

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Dell 500m Using CDs and DVDs, CD and DVD Problems, If you cannot play a CD or DVD, Using CDs, DVDs, and Other Multimedia