4
Contents
Memory Problems . . . . . . . . . . . . . . . . . . . . .48
Lockups and Software Problems . . . . . . . . .48
Using Support Tools. . . . . . . . . . . . . . . . . . .51
Dell Support Center. . . . . . . . . . . . . . . . . . . . 51
My Dell Downloads . . . . . . . . . . . . . . . . . . . .52
System Messages . . . . . . . . . . . . . . . . . . . . .52
Hardware Troubleshooter. . . . . . . . . . . . . . .55
Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . .55
Restoring Your Operating System . . . . . . .60
System Restore . . . . . . . . . . . . . . . . . . . . . . .61
Dell DataSafe Local Backup. . . . . . . . . . . . .6 2
System Recovery Media. . . . . . . . . . . . . . . . 64
Dell Factory Image Restore . . . . . . . . . . . . .65
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .67
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
DellConnectâ„¢ . . . . . . . . . . . . . . . . . . . . . . . . .68
Online Services . . . . . . . . . . . . . . . . . . . . . . .69
Automated Order‑Status Service. . . . . . . . .70
Product Information. . . . . . . . . . . . . . . . . . . .70
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .7 1
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .72
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .74
Finding More Information and
Resources. . . . . . . . . . . . . . . . . . . . . . . . . . .76
Specifications . . . . . . . . . . . . . . . . . . . . . . .78
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Macrovision Product Notice. . . . . . . . . . . . .85
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . .86
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87