Dell PY760 manual Troubleshooting, When to Use the Dell Diagnostics

Troubleshooting

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 125 ) and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer does not display a screen image, see "Contacting Dell" on page 239 .

NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

Troubleshooting

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