Dell PY760 20

20 Finding Information

• Software upgrades and troubleshooting

hints — Frequently asked questions, hot

topics, and general health of your

computing environment

Dell Support Utility

The Dell Support Utility is an automated

upgrade and notification system installed

on your computer. This support provides

real-time health scans of your computing

environment, software updates, and

relevant self-support information. Access

the Dell Support Utility from the

icon in the taskbar.

• How to use

Microsoft® Windows® XP

and Microsoft Windows Vista®

• How to work with programs and files

• How to personalize my desktop

Windows Help and Support Center

1

Click

Start

→

Help and Support

.

2

Type a word or phrase that describes

your problem and click the arrow icon.

3

Click the topic that describes your

problem.

4

Follow the instructions on the screen.

• Information on network activity, the

Power Management Wizard, hotkeys,

and other items controlled by Dell

QuickSet.

Dell QuickSet Help

To view

Dell QuickSet Help

,

right-click the

QuickSet icon in the Microsoft®

Windows® taskbar.

For more information on Dell QuickSet,

see "Dell™ QuickSet" on page125.

• How to reinstall my operating system

Operating System Media

NOTE: The Operating System media may be

optional and may not ship with your

computer.

What Are You Looking For? Find It Here

book.book Page 20 Wednesday, August 13, 2008 12:12 PM

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms Contents 3 Setting Up Your Computer. . . . . . . . . . . . 37 4 Using a Battery . . . . . . . . . . . . . . . . . . . . 43 5 Using the Keyboard . . . . . . . . . . . . . . . . . 53 6 Using the Display . . . . . . . . . . . . . . . . . . 59 7 Using Multimedia . . . . . . . . . . . . . . . . . . 63 8 Setting Up and Using Networks . . . . . . . 87 9 Using Cards . . . . . . . . . . . . . . . . . . . . . . . 99 10 Securing Your Computer . . . . . . . . . . . . 105 11 Cleaning Your Computer . . . . . . . . . . . . 113 12 Troubleshooting . . . . . . . . . . . . . . . . . . 115 13 System Setup Program . . . . . . . . . . . . . 137 14 Reinstalling Software . . . . . . . . . . . . . . 141 15 Adding and Replacing Parts . . . . . . . . . 155 Page Page 18 Getting Help. . . . . . . . . . . . . . . . . . . . . . 233 Page Page Page 16 NOTE: 18 NOTE: 20 NOTE: Page About Your Computer Determining Your Computers Configuration Front View If the computer is connected to an electrical outlet, the light operates as follows: Page The lights located above the keyboard indicate the following: Page Left Side View 30 Right Side View Back View 32 Page Page Bottom View 36 Setting Up Your Computer Transferring Information to a New Computer Microsoft Windows XP Running the Files and Settings Transfer Wizard Page Microsoft Windows Vista Page Page Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Vista Power Meter Microsoft Windows Power Meter Charge Gauge Low-Battery Warning Conserving Battery Power Power Management Modes Standby and Sleep Mode Hibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Removing the Battery Storing a Battery Page Using the Keyboard Numeric Keypad Key Combinations Power Management Speaker Functions Microsoft Windows Logo Key Functions 56 Microsoft Windows Vista Logo Key Functions Touch Pad Page Customizing the Touch Pad Using the Display Adjusting Brightness Using a Projector Making Images and Text Look Bigger or Sharper Microsoft Windows XP Windows Vista Page Page Using Multimedia Playing CDs or DVDs Page Copying CD, DVD, and Blu-ray Disc (BD) Media Page Page Adjusting the Volume Adjusting the Picture Connecting Your Computer to a TV or Audio Device Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network in the Microsoft Windows XP Operating System Setting Up a Network in the Microsoft Windows Vista Operating System Wireless Local Area Network (WLAN) What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Page Connecting to a WLAN Page Mobile Broadband / Wireless Wide Area Network (WWAN) What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Microsoft Windows Firewall Page Page Using Cards ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Smart Cards About Smart Cards Installing a Smart Card Page Securing Your Computer Security Cable Lock Smart Cards and Fingerprint Readers Passwords About Passwords Using a Primary Password Using an Administrator Password Using a Hard Drive Password Trusted Platform Module (TPM) Enabling the TPM Feature Security Management Software Activating the Security Management Software Using the Security Management Software Computer Tracking Software If Your Computer Is Lost or Stolen Alert Standard Format (ASF) Cleaning Your Computer Computer, Keyboard, and Monitor Touch Pad CDs and DVDs Page Troubleshooting Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Page Solving Problems Battery Problems Drive Problems Optical drive problems Problems writing to an optical drive Hard drive problems 122 E-Mail, Modem, and Internet Problems Error Messages 124 IEEE 1394 Device Problems Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers Touch Pad or Mouse Problems 132 3 At the Windows Turn on the computer. 4 Video and Monitor Problems The screen is blank The screen is difficult to read Start If only part of the display is readable 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. Power Lights Page Page System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Changing the Boot Sequence Page Page Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Page Troubleshooting Software and Hardware Problems Restoring Your Operating System Using Microsoft Windows System Restore Page Using Microsoft Windows System Restore Page Using Dell PC Restore and Dell Factory Image Restore Page Using the Operating System Media Page Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Page Optical Drive Hard Drive Removing the Hard Drive Page Replacing the Hard Drive Memory Removing the Memory Module(s) Page Replacing the Memory Module(s) Page Modem Removing the Modem step 5 Replacing the Modem Mini Card Page Page Page Internal Card With Bluetooth Wireless Technology Page Hinge Cover Removing the Hinge Cover Replacing the Hinge Cover Keyboard Page Display Removing the Display Assembly Page Page Replacing the Display Assembly Page Display Bezel Removing the Display Bezel Page Page Replacing the Display Bezel Display Panel Removing the Display Panel Replacing the Display Panel Display Latch Removing the Display Latch Replacing the Display Latch Coin-Cell Battery Removing the Coin-Cell Battery Page Replacing the Coin-Cell Battery Flash Cache Module Removing the FCM Replacing the FCM Palm Rest Removing the Palm Rest Page Replacing the Palm Rest Speakers Removing the Speakers Replacing the Speakers USB Port Board Removing the USB Port Board Page Replacing the USB Port Board Processor Thermal-Cooling Assembly Removing the Processor Thermal-Cooling Assembly Replacing the Processor Thermal-Cooling Assembly Processor Module Removing the Processor Module Page Replacing the Processor Module Video Card/Thermal-Cooling Assembly Removing the Video Card/Thermal-Cooling Assembly Page Replacing the Video Card/Thermal-Cooling Assembly System Fan(s) Removing the System Fan(s) Page Page Replacing the System Fan(s) ExpressCard Cage Page Smart Card Reader Removing the Smart Card Reader Replacing the Smart Card Reader System Board Removing the System Board Page Page Page Page Page Replacing the System Board Battery Latch Assembly Removing the Battery Latch Assembly Page Page Replacing the Battery Latch Assembly Flashing the BIOS Pin Assignments for I/O Connectors USB Connector Video Connector S-Video TV-Out Connector IEEE 1394 Connector Page Dell QuickSet Page Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Traveling by Air Page Page Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page 238 Contacting Dell Page Specifications NOTE: 242 NOTE: Page Page 246 NOTE: Page Page Appendix Macrovision Product Notice FCC Notice (U.S. Only) FCC Class B Page Glossary A B C D Page E F G H I K L M N O P R S Page T U V W X Z