Troubleshooting 129
Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s
manufacturer.
CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup
and troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
View installed
printers or fax printers
.
2
If the printer is listed, right-click the printer icon.
3
Click
Propertie s
→
Ports
. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the
following port(s):
setting is
USB
.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Printer
.
2
If the printer is listed, right-click the printer icon.
3
Click
Propertie s
and click
Ports
.
4
Adjust the settings, as needed.
REINSTALL THE PRINTER DRIVER—See the printer documentation for information on
reinstalling the printer driver.
Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
book.book Page 129 Wednesday, August 13, 2008 12:12 PM