136 | Dell PY760 instruction

136

Troubleshooting

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Dell PY760 manual 136

Contents

User’s Guide Abbreviations and Acronyms Contents Accessing Power Options Properties Microsoft Windows Logo Key Functions Connecting a Network or Broadband Modem Cable Customizing the Touch Pad Installing an ExpressCard Using a Primary PasswordUsing an Administrator Password Using a Hard Drive Password 113 115 137 141 155 158159 Replacing the Hard Drive 161 Removing the Display Assembly Replacing the Display AssemblyRemoving the Coin-Cell Battery Replacing the Coin-Cell Battery Pin Assignments for I/O Connectors 223 Video TV-Out Connector 224202 206 Returning Items for Warranty Repair or Credit Automated Order-Status Service Problems With Your OrderIdentifying Your Computer Macrovision Product Notice Contents Finding Information Finding Information What Are You Looking For? Drivers for my computer My device documentation Find It Here Quick Reference Guide Service Tag and Microsoft Windows License Microsoft Windows License Label Find It Here Dell Support Website support.dell.com How to reinstall my operating system Icon in the taskbarOptional and may not ship with your Computer What Are You Looking For? Find It Here Finding Information About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View V I C E S T a T U S L I G H T S About Your Computer Lights located above the keyboard indicate the following About Your Computer Left Side View Right Side View Smart card slot Hard drive ExpressCard slot Back View I D E O TV- O U T C O N N E C T O R Connect USB devices, such as a mouse, keyboard, or printer About Your Computer Bottom View About Your Computer Setting Up Your Computer Setting Up Your ComputerTransferring Information to a New Computer Microsoft Windows XP To copy data from the old computer Running the Files and Settings Transfer WizardTo transfer data to the new computer To copy data from the old computer Microsoft Windows Vista Setting Up Your Computer Setting Up Your Computer Battery Performance Using a BatteryUsing a Battery Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Microsoft Windows Vista Power MeterCharge Gauge Low-Battery Warning Conserving Battery PowerPerform the following actions to conserve battery power Standby and Sleep Mode Power Management ModesHibernate Mode Configuring Power Management Settings Charging the Battery Accessing Power Options Properties Removing the Battery To remove the battery Storing a Battery Using a Battery Using the Keyboard Using the KeyboardNumeric Keypad Battery Key CombinationsSystem Functions CD or DVD Tray Power Management Power Options Properties window. See PowerSpeaker Functions Microsoft Windows Logo Key Functions Touch Pad Microsoft Windows Vista Logo Key Functions Touch pad buttons Customizing the Touch Pad Adjusting Brightness Using the DisplayUsing a Projector Making Images and Text Look Bigger or Sharper Windows Vista Using the Display Using the Display Using Multimedia Using MultimediaPlaying CDs or DVDs DVD player includes the following basic buttons Copying CD, DVD, and Blu-ray Disc BD Media CD-Writable Drives Media Type Read Write Rewritable Helpful Tips BD-Writable Drives Adjusting the Volume Volume icon Adjusting the PictureMute icon Connecting Your Computer to a TV or Audio Device Video connector Using Multimedia Connector Video and Standard Audio Audio connectorStandard S-video cable Video and S/PDIF Digital Audio Pdif digital audio cable Composite video adapter Using Multimedia Audio input connectorComposite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video cable Component Video and S/PDIF Digital Audio Component video adapter Component video cable Enabling S/PDIF Digital Audio Enabling S/PDIF in the Windows Audio Driver Enabling the Display Settings for a TV Using Multimedia Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksSetting Up and Using Networks Setting Up and Using Networks Wireless Local Area Network Wlan Checking Your Wireless Network CardBefore you can set up a WLAN, you need What You Need to Establish a Wlan Connection Order Confirmation for Your Computer Setting Up and Using Networks Connecting to a Wlan Windows Vista Mobile Broadband / Wireless Wide Area Network Wwan To set up a Mobile Broadband network connection, you need Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Microsoft Windows Firewall Setting Up and Using Networks Setting Up and Using Networks Using Cards Using CardsExpressCards Express Card/34 ExpressCard Blanks Installing an ExpressCard100 101 Removing an ExpressCard or BlankRelease button Smart Cards About Smart Cards 103 Installing a Smart CardGold contact pad 104 ExpressCard slot Using CardsSmart card slot Securing Your Computer Security Cable LockSmart Cards and Fingerprint Readers 105 Passwords About PasswordsWhen using passwords, observe the following guidelines 106 Using an Administrator Password Using a Primary Password107 Using a Hard Drive Password Trusted Platform Module TPM Enabling the TPM Feature109 Security Management Software Using the Security Management SoftwareActivating the Security Management Software If Your Computer Is Lost or Stolen Computer Tracking Software111 Alert Standard Format ASF Cleaning Your Computer Cleaning Your ComputerComputer, Keyboard, and Monitor Touch Pad 114 Troubleshooting Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive 116 Dell Diagnostics Main Menu 117 118 Function Follow these tips when you troubleshoot your computer Solving Problems119 Drive Problems Battery Problems120 Optical drive problems Problems writing to an optical driveHard drive problems 121 122 Mail, Modem, and Internet ProblemsWindows XP Click Start→All Programs→Modem Helper Error Messages 123 124 Ieee 1394 Device ProblemsWindows XP Click Start and click Control Panel Lockups and Software Problems Other software problems Program is designed for an earlier Windows operating systemSolid blue screen appears 126 Network Problems Memory Problems127 Power Problems 128 Scanner Problems Printer Problems129 No sound from speakers Sound and Speaker Problems130 No sound from headphones Touch Pad or Mouse Problems131 Screen is blank Screen is difficult to read Video and Monitor Problems132 If only part of the display is readable 133 Power Lights 134 135 136 System Setup Program You can use the system setup program as followsSystem Setup Program Overview Viewing the System Setup Screens System Setup ScreensChanging the Boot Sequence Commonly Used Options Diskette Drive Modular bay HDD Internal HDD Optical Drive 139 System Setup Program Reinstalling Software What Is a Driver?Reinstalling Software Drivers Microsoft Windows Vista Reinstalling Drivers and Utilities142 143 Manually Reinstalling Drivers 144 Troubleshooting Software and Hardware Problems 145 You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System 147 To see if System Restore is enabled 148 149 Using Dell PC Restore and Dell Factory Image Restore 150 151 Using the Operating System Media Windows Vista Dell Factory Image RestoreConfirm Data Deletion screen appears Before You Begin To reinstall Windows , you need the following items 153 154 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 156 157 Optical Drive Your computer ships with a fixed optical drive installed158 Hard Drive Removing the Hard Drive159 Screw 160 Memory Replacing the Hard DriveRemoving the Memory Modules 161 162 Replacing the Memory Modules 163 164 Removing the Modem Modem165 System board connector Replacing the Modem166 Pull-tab Modem Modem cable Mini Card 167 Mini-card connector Antenna connectors168 169 Securing clips Securing clips Antenna connectors Mini-card connector 170 Internal Card With Bluetooth Wireless Technology 171 Card connector 172Technology Card door M2.5 x 8-mm screw Removing the Hinge Cover Hinge Cover173 Replacing the Hinge Cover Keyboard174 175 Tabs Adding and Replacing PartsKeyboard cable Display Removing the Display Assembly176 177 178 Keyboard M2 x 5-mm screws Mini-card antenna cablesBoard Display cable in cable channel Replacing the Display Assembly 179 180 181 Display BezelTab Removing the Display Bezel 182Screw covers Two at the bottom 183 184 Display back cover Replacing the Display Bezel Display Panel185 186 Removing the Display PanelDisplay panel M2 x 3-mm screws Display back cover Replacing the Display Panel Connector Display cable connector Inverter connector187 Removing the Display Latch Display Latch188 Coin-Cell Battery Removing the Coin-Cell BatteryReplacing the Display Latch 189 190 Replacing the Coin-Cell Battery Flash Cache ModuleRemoving the FCM 191 Replacing the FCM Palm Rest192 Removing the Palm Rest 193 194 Biometric reader connector LED board connectorReplacing the Palm Rest 195 Removing the Speakers Speakers196 USB Port Board Replacing the SpeakersRemoving the USB Port Board 197 198 System board connector Tab Pin Replacing the USB Port Board199 USB port board M2.5 x 5-mm screw Notch Removing the Processor Thermal-Cooling Assembly Processor Thermal-Cooling Assembly200 Replacing the Processor Thermal-Cooling Assembly 201Processor thermal-cooling Thermal pad Removing the Processor Module Processor Module202 ZIF-socket cam screw 203IF-socket Video Card/Thermal-Cooling Assembly Removing the Video Card/Thermal-Cooling AssemblyReplacing the Processor Module 204 205 Replacing the Video Card/Thermal-Cooling Assembly System FansRemoving the System Fans 206 207 208 Assembly Fan cableM2.5 x 5-mm screws Assembly, if installed Fan cable ExpressCard CageReplacing the System Fans 209 210 Smart Card Reader Removing the Smart Card Reader211 Hard drive bay ExpressCard cage X 3-mm screws System Board Replacing the Smart Card ReaderRemoving the System Board 212 213 ExpressCard connector 214 Speaker connector Technology connector215 216 217 Replacing the System Board 218 Removing the Battery Latch Assembly Battery Latch Assembly219 220 Hard drive bay 221 Replacing the Battery Latch Assembly 222 Flashing the Bios Pin Assignments for I/O ConnectorsUSB Connector 223 Video Connector Video TV-Out ConnectorPin Signal 224 Ieee 1394 Connector Video PinSignalComposite Video PinSignal 225 226 227 Dell QuickSetDell QuickSet 228 Traveling With Your Computer Identifying Your ComputerPacking the Computer 229 Traveling by Air Travel Tips230 231 232 Getting Help Obtaining Assistance233 Getting Help DellConnect Online Services Technical Support and Customer Service234 Problems With Your Order AutoTech ServiceAutomated Order-Status Service 235 Before You Call 236 237 Diagnostics Checklist 238 Contacting Dell 239 240 Specifications ExpressCard Specifications241 Processor 242 ExpressCardMemory In-1 media memory card reader 243 244 245 246 247 AC Adapter HeightPhysical With optical drive 248 Environmental Storage Appendix Macrovision Product NoticeFCC Notice U.S. Only FCC Class B 250 251 GlossaryGlossary 252 Product ID 253Device driver See driver 254 255 256 257 258 259 NIC See network adapter 260 261 262 263 264 Video resolution See resolution 265 266 267 268