Chapter V Troubleshooting
Please don’t panic when you found this IP Camera is not working properly. Before you send this IP Camera back to us, you can do some simple checks to save your time:
Problem | Possible solution(s) | |
description |
|
|
Can’t | 1) | Please check the IP address of IP Camera again. |
connect to | 2) | Please make sure the network cable is correctly |
IP Camera |
| connected to your local area network. |
| 3) | Please make sure power cable is correctly connected to |
|
| IP Camera. |
| 4) | Please make sure IP Camera is switched on (the LED |
|
| lights on IP Camera will light up). |
No IP | 1) | ‘Auto search’ function only works on IP Cameras located |
Camera |
| on local area network. |
found |
|
|
No image | 1) | If the place where IP camera is installed is too dark, try |
|
| to add some lights when possible. |
| 2) | Check if there’s anything covering the lens. |
|
|
|
RTSP URL | 1) | Main Stream (H.264/MPEG4) |
|
| RTSP://IP address :RTSP port/stream1 |
| 2) | MJPEG |
|
| RTSP://IP address :RTSP port/stream2 |
| 3) | Mobile View |
|
| RTSP://IP address :RTSP port/mobile |
Complete | 1. Uninstall “EdiView ” on control panel in Window OS | |
uninstall | 2. If step one did not remove “EdiView ”, you need to | |
EdiView |
| manually remove” SetupEdiview “ |
*3. Remove MSDE (Microsoft SQL Server Desktop Engine) if | ||
(64 channel | necessary* | |
Viewer) |
|
|
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