Section 7 • Warranty and Parts
Warranty Claim Processing
This section explains how the warranty claim is pro- cessed and to help clear any questions that may arise prior to contacting customer service. For additional war- ranty information, refer to the VSG/VSSG Standard Vilter Warranty Statement on page i. Vilter contact informa- tion can be found on page ii.
1.The warranty process starts with contacting a Vilter Service and Warranty (S&W) department represen- tative. Ensure to have the original Vilter sales order number for the equipment available to better assist you.
2.Our Vilter S&W representative will confirm if the equipment is within the warranty time frame as de- scribed in the warranty statement.
If the equipment (Part/Compressor/Compressor Motor) is within the warranty time frame, proceed to the follow- ing section regarding the type of equipment:
PART
1.Submit a Purchase Order (PO) to procure the re- placement part:
•The correct Vilter part number and the quantity.
•The original Vilter sales order for the equipment.
2.Request a Return Material Authorization (RMA) number:
5.Warranty Consideration:
•Acceptance – A credit will be provided for the customer part sales order.
•Denial – Notification of denial will be provid- ed to the customer.
COMPRESSOR
•Due to the site specific nature of compressor warran- ty, all warranty responses must be mitigated through a Vilter S&W department representative.
COMPRESSOR MOTOR
The warrany is a pass through warranty as stated in the equipment warranty and as such will be determined by the manufacturer. All extraneous expenses (i.e. shipping, removal/installation, alignment) are not covered by Vilter’s nor the manufacturer’s warranty.
1.The motor will need to be taken to the nearest Electrical Apparatus Service Association (EASA) re- pair facility or motor manufacturer approved repair facility.
2.The motor shop will provide the motor manufac- turer with the failure analysis.
3.The motor manufacturer will make the warranty disposition.
On Site Service Support
•Please provide as much information describ- ing the mode of failure to be recorded on the RMA document. This will assist us with pro- viding a quicker review once we have received the warranty part (ex. Part does not calibrate, part does not read correct temperature, etc.).
•Any additional parts returned on the RMA that is not listed, will be returned freight col- lect or scrapped. The RMA is valid for 60 days from the RMA request date.
3.After replacing the warranty part:
•Ship the part to Vilter per the instructions on the RMA document.
•Please include a copy of the RMA document in the box for identification purposes when the part is received.
4.Part to be evaluated.
If on site support is required, contact a Vilter S&W de- partment representative to start this process.
Warranty does not cover labor and extraneous expenses.
1.A quote, a service rate sheet, and the service terms and conditions will be provided.
2.Submit a PO.
3.Schedule the service visit.
VSG/VSSG • Installation, Operation and Maintenance Manual •Vilter/Emerson • 35391SSG | 7 – 1 |
