Epson LQ-670 Troubleshooting

Chapter 7

Troubleshooting

Proof Sign-off:

Yano _______

Kimura _______

Grady _______

Norum _______

Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . 7-3

Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Using Hex Dump Mode . . . . . . . . . . . . . . . . . . . . . . 7-5

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . 7-6

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Using Bidirectional Adjustment Mode . . . . . . . . . . . . . . 7-24

Troubleshooting

Adonis Rev.E

A5 size Chapter 7

97/04/07 pass 0

Troubleshooting 7-1

Contents

Main Printer Parts 24-Pin Dot Matrix Printer Users Guide A5 size Front 97/04/15 pass 0 ii Declaration of Conformity iii Safety Information Important Safety Instructions iv E NERGY S For United Kingdom Users w vi Use of options Safety information Important: Contents Introduction viii Page x Glossary Index Page Introduction Features Options 2 How to Use This Manual Warnings, Cautions, and Notes w 4 c Chapter 1 Setting Up the Printer Unpacking the Printer 1-2 Choosing a Place for the Printer Note for French-speaking users: 1-4 Page Installing the ribbon cartridge 1-6 Page 1-8 Attaching the paper guide Plugging in the Printer Connecting the Printer to Your Computer 1-10 Page Page Chapter 2 Setting Up Your Software For Windows 95 Users Installing the printer driver using plug-and-play 2-2 Page Installing the printer driver using My Computer 2-4 Page Using the printer driver 2-6 Accessing the printer driver from Windows applications Accessing the printer driver from the Start menu Checking and changing printer driver settings Restore Defaults 2-8 Paper menu Graphics menu For Windows 3.1 Users Installing the printer driver using Program Manager Using the printer driver Accessing the printer driver from Windows applications 2-10 Accessing the printer driver from the Control Panel Checking and changing printer driver settings For DOS Program Users Installing a printer driver for DOS applications 2-12 Page Using the EPSON Remote! printer utility Installing the printer utility 2-14 Accessing the printer utility Chapter 3 Paper Handling Selecting a Paper-Feeding Method 3-2 Paper-feeding methods and paper types Paper Handling 3-3 A5 size Chapter 3 97/04/07 pass 0 Setting the paper release lever 3-4 Adjusting the Paper Thickness Lever Using Single Sheets 3-6 Page 3-8 Using Continuous Paper Positioning your continuous paper supply 3-10 Loading continuous paper with the tractor 3-12 Page 3-14 Page Load/Eject button. Using the tear-off function Tear Off/Bin 3-16 Using the Tear Off/Bin button Using auto tear-off mode 3-18 Page Removing continuous paper Using Multi-part Forms 3-20 Using Labels 3-22 Using Envelopes Using Postcards 3-24 Switching Between Continuous Paper and Single Sheets Switching to single sheets Switching to continuous paper 3-26 Using Micro Adjust Adjusting the loading position 3-28 Adjusting the printing position Pause 3-30 Adjusting the tear-off position 3-32 Chapter 4 Using the Control Panel Basic Control Panel Functions 4-2 Lights Paper Out (red) Pause (orange) Font (three lights, green) Condensed (green) Buttons Operate Pause Load/Eject LF/FF (line feed/form feed) Font Condensed Tear Off/Bin 4-6 Advanced Control Panel Functions Letter-quality self test = Load/Eject Draft self test = LF/FF Page Using the Default-Setting Mode Default-setting mode options Page length for tractor 4-10 A5 size Chapter 4 97/04/07 pass 0 Skip-over-perforation Auto tear-off Auto line feed Print direction Page Page AGM (Alternate Graphics Mode) Font 4-14 Changing the default settings Page Using Quiet Mode 4-16 Chapter 5 Using Printer Options Cut-Sheet Feeders 5-2 Installing the cut-sheet feeder 5-4 Page Loading paper from the cut-sheet feeder 5-6 Loading paper from the high-capacity cut-sheet feeder 5-8 Page 5-10 Loading paper from the second-bin cut-sheet feeder 5-12 Switching between the tractor and the cut-sheet feeder Switching to continuous paper Switching to single sheets Tear Off/Bin Loading paper manually from the sheet guide 5-14 Roll Paper Holder Installing the roll paper holder 5-16 Loading a roll of paper Operate 5-18 Interface Cards Installing an interface card 5-20 Using a serial interface card (C82305 or C82306) Selecting a baud rate Handshake timing Error handling Page Chapter 6 Maintenance and Transportation Replacing the Ribbon Cartridge 6-2 Page 6-4 Cleaning the Printer Transporting the Printer 6-6 Chapter 7 Troubleshooting 7-2 Using the Error Indicators Printing a Self Test 7-4 Using Hex Dump Mode Problems and Solutions 7-6 Power supply w The lights come on briefly but then go off and stay off. The printer does not work and the control panel lights are off. Paper handling Single sheets loaded from the paper guide The printer does not load single-sheet paper. 7-8 The platen does not rotate and the printer does not feed the paper. The platen rotates but the printer does not feed the paper. Paper feeding is crooked or the paper jams. The printer does not fully eject the paper. When the printer ejects the paper, the Paper Out light flashes and the Pause light comes on. Continuous paper The printer does not load continuous paper. 7-10 Paper feeding is crooked or the paper jams. The top-of-form position of your continuous paper varies when you print several pages. The printer prints on (or too far away from) the perforation of your continuous paper. 7-12 The printer does not eject your continuous paper properly. 7-14 The cut-sheet feeder feeds more than one sheet at a time. Paper feeding is crooked. When the printer ejects the paper, the Paper Out light flashes and the Pause light comes on. Operation The Paper Out and Pause lights are on and the printer does not print. The printer sounds like it is printing, but nothing prints. The printer makes a strange noise and stops abruptly. The printer stops printing and the Pause light flashes. 7-18 Printout Part of the printout is missing, or dots are missing in random positions. Lines of dots are missing in the printout. w Incorrect characters are printed. Page All the text is printed on the same line. The printout has extra blank lines between lines of text. The length of the printing on the page does not match your paper length. 7-22 Vertical printed lines are not aligned. Clearing a Paper Jam Using Bidirectional Adjustment Mode 7-24 Page Page Appendix A Specifications Technical Specifications Printing A-2 Specifications A-3 Paper A-4 Specifications A-5 A-6 Specifications A-7 A-8 Mechanical Specifications A-9 Electrical Environmental A-10 Safety approvals CE marking Specifications A-11 Parallel Interface Specifications Forward channel A-12 Reverse channel Optional Cut-Sheet Feeder Specifications Specifications A-13 A-14 Appendix B Command Lists and Character Tables EPSON ESC/P 2 Control Codes B-2 Barcode command Command Lists and Character Tables B-3 Barcode data B-4 Command Lists and Character Tables B-5 IBM 2390 Plus Emulation Control Codes B-6 Character Tables in EPSON ESC/P 2 Mode PC437 (USA) Command Lists and Character Tables B-7 Page Page Page Page Page Page Page Page Page Appendix C Contacting Customer Support For United States Users C-2 Electronic support services World Wide Web Contacting Customer Support C-3 EPSON Internet FTP site EPSON Download Service For United Kingdom and the Republic of Ireland Users Enquiry Desk C-4 Customer Support Faxon EPSON Contacting Customer Support C-5 EPtec - Bulletin Board Service for latest drivers and utilities World Wide Web For Australian Users EPSON FAXBACK C-6 EPSON Bulletin Board System Internet URL http://www.epson.com.au For Singapore Users Contacting Customer Support C-7 For Hong Kong Users Internet home page C-8 Electronic bulletin board system Page Page Glossary Glossary 1 2 Glossary 3 4 Index A Index IN-1 B C D E IN-2 F H M O Index IN-3 P Q R S IN-4 T U