If your printer is not operating properly and you cannot solve the
problem using the troubleshooting information in this guide, contact
customer support services for assistance.
We will be able to help you much more quickly if you give us the
following information:
Serial number of your printer:
(The serial number label is on the back of the printer.)
Printer model:
Brand and model of your computer:
Printer software version:
(Click the About button in your printer driver.)
Windows version (for example, 95 or 3.1) you are using:
Software application(s) you normally use with your printer and their
version number(s):
For United States Users If you purchased your printer in the Un ited States or Canada, EPSON
provides customer support and service through a network of authorized
EPSON Customer Care Centers. Dial (800) 922-8911 for t he nearest
location or the following services:
❏Fax-on-Demand access to EPSON’s technical informati on library
❏Literature on current and new products
❏The location of your nearest Authorized EPSON Reseller or Customer
Care Center
❏Technical information on installation, configuration, and operation of
EPSON products
❏Customer relations.
For answers to commonly asked questions about EPSON products
24 hours a day, 7 days a week, call EPSON So und Advice at
(800) 442-2110.
You can purchase manuals, accessories, or parts from EPSON Accessories
at (800) 873-7766 (U.S. sales only). In Canada, please call (800) 873-7766
for dealer referral.
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C-2 Contacting Customer Support