4-2Resolving Problems

Using Hex Dump Mode

You can use the printer’s hex dump mode to identify problems if you know how to interpret hex code. Or, you can fax the hex printout to a technical support representative.

Make sure the printer has paper loaded and is turned off. Then follow these steps:

1.Press and hold the Pause button while you press the Power button to turn on the printer. HEX DUMP=PRINT appears on the display.

2.Press the Enter button.

3.Send your problem file to the printer.

The data in the print buffer is printed with 16-byte hex data in the left column and corresponding ASCII characters in the right column. If the last data is less than 16 bytes, you need to press the Pause button to print it.

4.After you’re finished using hex dump mode, press the Power button to turn the printer off and exit maintenance mode.

Improving Print Quality

You can often improve print quality by doing the following:

•Run a nozzle check and cleaning cycle. See page 3-1for instructions.

•Align the print head. See page 3-3for instructions.

•When you send a print job, make sure your print options are set correctly. For more information, see the RIP Station 5100 User Guide (if you have the RIP) or Appendix B or C (if you’re using the EPSON printer driver).

If none of these suggestions help, try the solutions on the following page.