Resolving Problems 4-3

Print quality problems

 

 

 

 

 

Problem

Possible cause

Solution

 

 

 

Your print has

Print head nozzles are clogged.

Run a nozzle check and cleaning cycle (page 3-1).

horizontal banding.

 

 

The print head is out of

Align the print head, as described on page 3-3.

 

 

alignment.

 

 

 

 

 

You’re printing at 720 dpi.

Choose 1440 dpi to eliminate banding.

 

 

 

 

You’re using the High Speed

Turn off the High Speed or Bi-directional setting

 

(Bi-directional) setting.

in your print options.

 

 

 

 

Print options are set incorrectly

Make sure the Print Mode or Media Type setting

 

for the media you’re using.

is correct for the media you’re printing on.

 

 

 

 

You’re printing on the wrong side

If you’re using a cut sheet, make sure the

 

of the paper or other media.

printable side is face up.

 

 

 

 

Your ink supply is too old.

Check the Ink Out lights and replace ink cartridges

 

 

if necessary, as described on page 3-7.

 

 

 

Your print has vertical

The print head is out of

Align the print head, as described on page 3-3.

misalignment or

alignment.

 

banding.

 

 

You’re using the High Speed

Turn off the High Speed or Bi-directional setting

 

 

(Bi-directional) setting.

in your print options.

 

 

 

Colors are incorrect or

Print options are set incorrectly

Make sure the Print Mode or Media Type setting

missing.

for the media you’re using.

is correct for the media you’re printing on.

 

 

 

 

You’re printing on the wrong side

If you’re using roll paper, make sure it’s correctly

 

of the paper or other media.

attached to the spindle. See page 1-5for

 

 

instructions. If you’re using a cut sheet, make sure

 

 

the printable side is face up.

 

 

 

 

Print head nozzles are clogged.

Run a nozzle check and cleaning cycle (page 3-1).

 

 

 

 

The color settings in your

Make sure your color settings are correct.

 

application or print options are

 

 

incorrect.