4-4Resolving Problems

Print quality problems (continued)

Problem

Possible cause

Solution

 

 

 

Your print has gaps or Your ink is too old. appears faint.

Check the expiration date printed on each cartridge. If the cartridge is too old, replace it as described on page 3-7.

 

Print options are set incorrectly

Make sure the Print Mode or Media Type setting

 

for the media you’re using.

is correct for the media you’re printing on.

 

 

 

 

Print head nozzles are clogged.

Run a nozzle check and cleaning cycle (page 3-1).

 

 

 

 

Your ink supply is low.

Check the Ink Out lights and replace ink cartridges

 

 

if necessary, as described on page 3-7.

 

 

 

 

The paper configuration setting is

Use the control panel to select thinner paper. See

 

too thick.

page 1-25for instructions.

 

 

 

 

The platen gap setting is too

Use the control panel to change the setting from

 

wide.

WIDE to AUTO. See page 1-20for instructions.

 

 

 

Your print appears

Print options are set incorrectly

Make sure the Print Mode or Media Type setting

blurry or smeared.

for the media you’re using.

is correct for the media you’re printing on.

 

 

 

 

You’re using the wrong paper

Use the control panel to register and select your

 

configuration setting (for

paper thickness and dry time. See page 1-25for

 

non-EPSON media).

instructions. If you’re using the RIP, you can set a

 

 

dry time between passes in seconds.

 

 

 

 

Your paper doesn’t meet the

Change your paper.

 

required specifications or

 

 

contains too much moisture.

 

You’re printing on the wrong side of the paper or other media.

If you’re using roll paper, make sure it’s correctly attached to the spindle. See page 1-5for instructions. If you’re using a cut sheet, make sure the printable side is face up.

 

Ink has leaked in the paper path.

Wipe the paper path area of the printer with a soft,

 

 

clean cloth. See page 3-15for cleaning

 

 

instructions.

 

 

 

 

You’re using the High Speed

Turn off the High Speed or Bi-directional setting

 

(Bi-directional) setting.

in your print options.

 

 

 

 

The paper configuration setting is

Use the control panel to select thicker paper. See

 

too thin.

page 1-25for instructions.

 

 

 

 

The platen gap setting is too

Use the control panel to change the setting from

 

narrow.

AUTO to WIDE. See page 1-20for instructions.