Resolving Problems
If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following:
•The printer is turned on and the Operate light is on.
•The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer.
•If you’re using the RIP Station 5100, make sure the interface cable is securely connected to the printer and RIP and the RIP is turned on. Check the RIP Station 5100 User Guide for additional troubleshooting solutions.
If none of these suggestions help, try the solutions below:
Operational problems
Problem | Possible cause | Solution |
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The printer stops | If the Pause light is flashing, the | Check the display message and lights on the |
printing | printer is performing a maintenance | control panel. Wait until the Pause light stops |
unexpectedly. | procedure or waiting for ink to dry. | flashing. |
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| An error has occurred. | Check the display message and lights on the |
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| control panel. Follow the instructions for the |
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The printer sounds like it’s printing, but nothing prints.
The ink valve locks are closed.
Open
Open the ink valve locks, as shown below:
Close | Open |
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Close