Exatron 3000B
www.exatron.com 1-3 Chapter 1 Introduction
Exatron Support Services

Toll-Free Telephone Customer Service Line

For factory technical support, call 1-800-EXA-TRON, between 8:00 A.M. and 5:00 P.M. Pacific time,
Monday through Friday. When calling, please have your EXATRON equipment close at hand, along with
the following information:
z The exact wording of any messages that appeared on your handler display.
z A description of what happened and what you were doing when the problem occurred.
z A description of how you tried to solve the problem.

Standard Warranty

All EXATRON products are under warranty for one year from the date of purchase. EXATRON agrees to
repair any mechanical or electrical assembly, subassembly, or entire unit which fails during normal use
within its first year. The Customer agrees to follow the recommended maintenance procedure as defined
in the User's Manual.
EXATRON DOES NOT warrant test contactors. Handler test contactors are fragile and m ay be easily
ruined by operator abuse. EXATRON uses the finest materials available in our contactor designs.
All warranty work must be performed at the EXATRON factory or at an authorized Representative Service
location. As described on the following page, in-house service by our customers is encouraged.
EXATRON does not warrant the following:
1. Damage caused by improper packaging of equipment returned to EXATRON for repair .
2. Damage caused by the freight forwarder.
3. Damage caused by acts of God: flood, fire, earthquake, etc.
4. Damage caused by equipment connected to improper power line voltages.
5. Operator abuse.
6. Interface hardware not manufactured by EXATRON.
7. Test contactors.
8. Damage caused by equipment connected to improper air supply: contaminated with oil, water,
dirt, etc.

Customer In-House Service

Except in the case of Laser Marking Systems, EXATRON encourages custom er in-house equipment
service and tries to make in-house service as easy as possible to perform. There are no "Void W arranty"
warning stickers on EXATRON handlers. EXATRON will even honor the warranty on a unit when an in-house
repair attempt leads to further damage to the unit. By using the built-in diagnostic software and diagnostic
tools, it is usually possible for the operator to isolate a problem quickly and effect a repair.