Farallon Communications 612, 412 manual Farallon support, Netopia Isdn Modem package contents

Introduction 1-3

Farallon support

■Netopia Care Service Program that includes 30 days of toll-free telephone technical support, lifetime technical support via e-mail, the World Wide Web, fax, and the Farallon bulletin board service (BBS). This program also includes a 1-year warranty that allows you to receive a replacement unit with a 5-day turnaround.

■Keep it Running, Guaranteed!, an optional 3-year premium support plan that provides toll-free telephone support and a next-day product-replacement warranty.

■Up & Running, Guaranteed!, an optional service program in which Farallon helps you obtain ISDN and Internet services and guarantees a successful connection.

Netopia ISDN Modem package contents

The Netopia ISDN Modem package includes:

■A Netopia ISDN Modem unit (model 612 connects to a PC; model 412 connects to a Macintosh computer)

■A power cable with an AC wall transformer

■A DB-25–to–DB-9 serial cable (model 612 only)

■A DB-25–to–mini-DIN-8 serial cable (model 412 only)

■An RJ-11–to–RJ-11 ISDN telephone cable

■A 3.5" installation diskette with configuration software

■A Netopia ISDN Modem user’s guide

■A Getting Started card with an attached phone card

■Internet access software