Farallon Communications 412, 612 manual Downloading firmware to your Isdn modem, From a PC

7-8 Netopia ISDN Modem User’s Guide

If you have gone through the troubleshooting tips and still are unable to resolve the problem, contact Farallon technical support. (See the “Farallon Technical Support” chapter for information on contacting Farallon.) Make sure you have your Netopia access card when you call.

Downloading firmware to your ISDN modem

Your ISDN modem is user-upgradeable. As recommended by Farallon technical support, you may need to download the latest firmware to your ISDN modem. You can use the following procedure to download the updated firmware to your ISDN modem.

From a PC

Use the Netopia Windows configuration software to update the firmware under Windows, Windows 95, or Windows NT. Use the DOS configuration program to update the firmware under DOS. The first two steps are the same for Windows and DOS.

1.Download the latest firmware file from the Farallon FTP site (ftp.farallon.com) or obtain an upgrade diskette from Farallon.

2.Copy the firmware file to the directory on your computer that holds the Netopia configuration program.

Using Windows, Windows 95, or Windows NT

3.Start up the Netopia Windows configuration program. The Netopia ISDN Modem window appears.

4.Click the Tools button. The toolbar appears.

5.Click the Firmware button. The Firmware dialog box appears.

6.Select the firmware file that you copied to your computer and click OK to start the download to the Netopia ISDN Modem.