Fortinet 630 FortiWeb 5.0 Patch 6 Administration Guide
Troubleshooting
This topic provides guidelines to help you resolve issues if your FortiWeb appliance is not
behaving as you expect.
Keep in mind that if you cannot resolve the issue on your own, you can contact Fortinet
Technical Support.
See also
•Tool s
•How to troubleshoot
•Solutions by issue type
•Resetting the configuration
•Restoring firmware (“clean install”)

Too ls

To locate network errors and other issues that may prevent connections from passing to or
through the FortiWeb appliance, FortiWeb appliances feature several troubleshooting tools.
Troubleshooting methods and tips may use:
• the command line interface (CLI)
•the
web UI
• external third-party tools
Some CLI commands provide troubleshooting information not available through the web UI;
third-party tools on external hosts can test connections from perspectives that cannot be
achieved locally.
See also
•Ping & traceroute
•Log messages
•Diff
•Packet capture

Ping & traceroute

If your FortiWeb appliance cannot connect to other hosts, try using ICMP (ping and
traceroute) to determine if the host is reachable or to locate the node of your network at
which connectivity fails, such as when static routes are incorrectly configured. You can do this
from the FortiWeb appliance using CLI commands.